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Qualtrics · 1 week ago

Workplace Experience Manager, Chicago

Chicago, IL

Full-time

Hybrid

Mid Level

$66K/yr - $98K/yr

4+ years exp

Qualtrics is a leader in Experience Management, serving over 18K clients globally. The Workplace Experience Manager will enhance employee productivity and well-being by managing the workplace environment, overseeing operations, and ensuring a positive experience for all employees and visitors.

ConsumerData IntegrationMarket ResearchSaaS

Comp. & Benefits

Responsibilities

Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices

Oversee Workplace Service operations including; front desk receptionist, mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities

Manage in-office food services program; ensuring healthy variety in a cost effective way

Manage the activities of the on-site contractors, providing guidance and support, and ensuring all contracted services are being provided

Develop, plan, and execute employee events in the office based on employee feedback and interests, an average of 10-20 events per calendar year

Coordinate logistics for internal events, including catering, setups, and communications

Monitor and evaluate the success of workplace events, making recommendations for future improvements

Manage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability. Reporting out on a monthly and quarterly basis

Partner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace

Deploy Space Management principles by monitoring, tracking, and managing the physical workplace. Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity

Support the development of Workplace Services programs, projects and initiatives to align on services globally

Manage ad hoc projects related to Workplace Services, operations and development

Partner with People Team, Branding and Belonging, and other cross functional teams to develop local/ regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement

Process and procedure development; Incorporate Change Management principles for successful implementation

Build systems that ensure seamless and “effortless” operational excellence by developing scalable work process efficiencies through technology platforms

Stakeholder management through strong working relationships, partnership, and effective communication

Lead team members and cross-functional partners to create an inclusive and collaborative work environment

Culture Champion through leading by example; following company policies, embracing diversity, and creating an environment of inclusion

Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager

Qualification

Workplace experience managementEvent planningBudget managementFacility managementCustomer serviceCross-functional collaborationAnalytical skillsCreative program developmentMulti-taskingFeedback analysisTechnology proficiencyChange managementCommunication skillsOrganizational skillsSelf-starterInterpersonal skillsAttention to detail

Required

4+ years of workplace programs, facilities, employee experience, events, and/or site management experience

Familiarity with facility management principles and operations is a plus

Experience in design and planning large scale events

Requirement to be on-site during normal business hours, Monday-Friday, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response

Strong customer service skills that involve solving more complex issues, actively listening to employee feedback and implementing suggestions for improvement

Experience in organizing events and managing small projects efficiently

Experience working with cross-functional teams

Ability to collect and analyze feedback to improve workplace services

A proven ability to be a self-starter capable of driving results without significant supervision

Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail

Ability to manage a workplace experience budget; analytical skills, financial management and reporting

Creative program development, utilizing feedback to drive improvements

Proficient with Google and Microsoft product suites, and other productivity software tools

Benefits

Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)

Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities

We take pride in our office design aiming at fostering creativity from our city views to an open and collaborative workspace.

Medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus.