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Walmart Canada · 1 month ago

Senior Analyst, Business Support

United States

Full-time

Remote

Mid, Senior Level

$50K/yr - $95K/yr

2+ years exp

Walmart Canada is a leading retail corporation, and they are seeking a Senior Analyst for Business Support. The role involves providing business support to cross-functional teams, troubleshooting issues, and supporting strategic initiatives within the Salesforce ecosystem.

DeliveryRetailShopping

Responsibilities

Troubleshoots problems by identifying problems; recording issues; distinguishing problems that can be solved internally from problems that need to be directed externally to other teams; identifying training needs; and correcting issues with files and data

Supports the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities; working with relevant teams to evaluate initiatives and determining plan capacity and capabilities needed for growth; executing integration plans for strategic initiatives' support of operations; and using metrics to track accuracy and performance to ensure continuous improvement

Supports projects by contributing to the team; maintaining project schedules and budgets; mitigating project risks; ensuring compliance with internal and external regulations; understanding project strategy; and working on milestone objectives

Reports business area information by analyzing and reporting metrics; identifying trends and errors; identifying and recommending opportunities for improvement; determining performance; and creating reports to provide recommendations to support business decisions

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices

Qualification

Salesforce Admin CertificationCRM experienceHardware/Software troubleshootingCustomer Support ExperienceAnalytical skillsReport buildingProject managementIVR/Softphone Admin experienceTech implementationSoft skills

Required

0-1 year of experience in Hardware/Software troubleshooting

0-1 year of experience in Customer Support Experience

Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area

Preferred

WalmartMasters: Business Administration

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.