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ONE Sotheby's International Realty · 1 month ago

Agent Experience Coordinator

Miami Beach, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

ONE Sotheby's International Realty is the premier source for luxury real estate along Florida's East Coast. The Agent Experience Coordinator plays a critical role in the day-to-day operations of the office, supporting agents with onboarding, listing management, and ensuring smooth office operations.

Real EstateReal Estate Brokerage

No H1B

Responsibilities

Serving as the face of the office by welcoming guests, answering incoming phone calls and transfer phone calls as needed, managing mail distribution, providing support for office-related needs, office-wide communications, responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities matters

Coordinate office meetings, trainings, events, and presentations for the designated office

Assisting with the fielding of questions and work collaboratively with other team members and departments to maintain continuous communication and understanding of all questions, issues or concerns involving agents in the office

Work closely with Onboarding and Agents Services Department on the onboarding of new agents

Welcome agents to One Sotheby's International Realty and the designated office

Coordinate monthly onboarding session which will allow the agents to ask any questions they may have and to ensure they are fully setup within the One Sotheby's International Realty system

Input business card orders for new agents via our preferred vendor

Assist new agents with the transfer of listing(s) from previous brokerage, if applicable

Add/edit listing(s) on the MLS

Order new agent signs to be created that follow brand guidelines, as well as sign installation and removal with our preferred vendor

Photography orders with our preferred vendor

Ensure listings are feeding through the Sotheby's International Realty network and One Sotheby's International Realty tools and platforms

Processing of listings according to company policy - required documents and photos are submitted and in compliance, upload/add listings to pertinent company websites and programs, maintain organized and detailed files, obtain Managing Broker's signature on required documents

Maintain weekly listings report and other reports requested by the Director of Administration and/or Managing Broker

Quarterly listings audit of MLS and internal programs

Provide assistance and support for all One Sotheby's International Realty processes, tools and initiatives that are available to the agents. Must be knowledgeable on the current tool stack and processes to guide agents and answer questions

Support on transaction management platform

Support on marketing tools

Brand Guidelines and Standards

Offerings by Sotheby's International Realty

Qualification

Real estate experienceMicrosoft ExcelMultiple Listing Service (MLS)Office administrationCustomer serviceCommunication skillsOrganizational skillsTeam playerAttention to detailPresentation skills

Required

Must have 2 - 3 years of experience in the real estate industry (preferred); with prior exposure to real estate transactions and office administration

Ability to meet deadlines and deliver superior service in a fast-paced environment

Strong quantitative skills desired

Proficient in Microsoft Office including Microsoft Excel, Multiple Listing Service (MLS), and the ability to learn new tools as implemented by the company

Impeccable presentation, communication skills, proactive, organized, attention to details and customer service

Flexible team player