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NeoGenomics Laboratories · 1 month ago

Client Success Specialist

Carlsbad, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

NeoGenomics Laboratories is a company that focuses on improving patient care through exceptional work in cancer reference laboratory services. They are seeking a Client Success Specialist who will lead client management and sales assistance in a specific region, providing training and support to ensure client needs are met effectively.

BiotechnologyGeneticsHealth CareHealth DiagnosticsMedicalPharmaceutical

Responsibilities

Must demonstrate proficiency in all Core Responsibilities of a Client Services Advocate

Prioritizes tasks as necessary to maintain a streamlined workflow within their region to resolve issues in a timely and efficient manner

Stays up-to-date on new test offerings and changes of procedures

Monitors and maintains quality and productivity objectives along with other key indicators on a routine basis

Assesses and responds to situations where standard protocol has failed in resolving customer or sales issues and works to resolve issues with other departments

Able to assist clients with account set-up, LIS user access and user issues, online ordering assistance, and IT concerns

Responsible for coordinating sales support processes and implementations as well as providing administrative support to the sales team

Spearhead new client 'Fresh Start' and at-risk client 'Case Management Monitoring' programs within their regions

Participate in sales meetings (conference and live) to include assigned regional meetings, and disseminates pertinent information to regional teams

Training new and existing clients on Neo systems to reduce delays and outbound calls to clients; and can serve as a NeoGenomics Application Support specialist

Qualification

Customer serviceSales supportMS Office proficiencyDatabase managementProject managementOrganizational skillsEffective communicationTeam collaborationProblem solvingAdaptability