Experis Deutschland · 1 month ago
Customer Success Coordinator (Remote)
United States
Full-time
Remote
New Grad, Entry LevelEntrusted is a family-owned restoration company dedicated to supporting homeowners during challenging times. The Customer Success Coordinator will build trust with homeowners, facilitate communication with the sales team, and ensure seamless scheduling of assessments to provide exceptional service.
CRMInformation TechnologyNetwork Security
Responsibilities
Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit
Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish
Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations
Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication
Other duties may be assigned
Qualification
Required
Experience working remotely or in a self-managed role
Exposure to inside sales, scheduling, or high-volume communication
Reliability, ownership, and strong follow-through
A strong work ethic and genuine care for people
Naturally curious, humble, and eager to learn
Communicates clearly and confidently
Organized, detail-oriented, and solutions-driven
Comfortable with technology and multitasking
Thrives under pressure and keeps a positive attitude
Brings energy, empathy, and authenticity to every interaction
Benefits
401k retirement program
Health, dental, and vision insurance
Company provided life insurance and short / long term disability
Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave
Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching)
Gym reimbursement
Company
Experis Deutschland
Experis ist der weltweit führende Anbieter in der Rekrutierung und dem projektbasierten Einsatz qualifizierter Mitarbeiter aus den Bereichen Information Technology (IT), Finance & Accounting sowie Engineering.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase