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DXC Technology · 1 month ago

ServiceNow Business Process Consultant (Hybrid)

USA - MI - DETROIT

Full-time

Hybrid

Senior Level

5+ years exp

DXC Technology is a global leader in providing services across the Enterprise Technology Stack. The ServiceNow Business Process Consultant role focuses on process design, advisory, and stakeholder engagement within ServiceNow projects to ensure alignment between people and processes with the platform's capabilities.

AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering

No H1B

Responsibilities

Lead structured, interactive workshops with stakeholders across ServiceNow modules (e.g. ITSM, ITOM, ITAM, CSM, HRSD, etc.) to gather requirements, define processes and guide clients through decision-making that align with best practices

Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate business needs into process-driven solutions that leverage best practices

Lead requirements-gathering sessions, conduct gap analysis on existing processes, and recommend forward-looking ServiceNow-enabled solutions

Document current-state and future-state processes, create process flows, RACI charts, and governance frameworks to ensure accountability and compliance

Act as a trusted advisor, building strong client relationships and ensuring collaboration throughout configuration and implementation activities

Conduct Service Management Maturity Assessments and help define roadmaps for improving accountability and service quality. Guide clients on scalable, maintainable solutions aligned to DXC and ServiceNow best practices

Support communication, training, and process documentation to drive end-user adoption and ensure platform success

Partner closely with ServiceNow developers, architects, and administrators to validate requirements and ensure technical delivery aligns with business needs

Help clients measure and demonstrate value from ServiceNow through KPIs, dashboards, reporting, and continuous improvement initiatives

Maintain current knowledge of ServiceNow technologies AND pursue mainline certifications/micro-certifications to stay aligned with evolving platform capabilities

Qualification

ServiceNow Process ConsultingRequirements & Gap AnalysisServiceNow Certified System AdministratorExecutive CommunicationServiceNow Module CertificationsClient Relationship ManagementInterpersonal Skills

Required

ServiceNow Process Consulting (5+ years): Proven expertise facilitating workshops, providing advisory services, and leading process-driven ServiceNow implementations. Demonstrated ability to design process-aligned solutions across ITSM, ITOM, ITAM, CSM, or other core ServiceNow modules

Requirements & Gap Analysis (5+ years): Skilled in translating business needs into clear, actionable requirements and user stories that guide ServiceNow delivery

Executive Communication & Facilitation: Strong ability to present complex ServiceNow and process concepts in a clear, simple manner to executives, stakeholders, and end users

ServiceNow Certified System Administrator (CSA): Required baseline certification to validate platform knowledge

Must be legally authorized to work in the United States without requiring sponsorship now or in the future