ServiceNow · 2 days ago
Senior Staff Software Engineer
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$188K/yr - $328K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and faster. The Senior Staff Software Engineer will be responsible for designing and developing conversational AI agents and intelligent search capabilities, while collaborating with cross-functional teams to deliver high-performance AI solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage
Build intelligent search capabilities using LLMs to deliver context-aware results
Contribute to agentic systems that automate browser and voice-based tasks without APIs
Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions
Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users
Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
Contribute to the design and implementation of new products and features while also enhancing the existing product suite
Be a mentor for colleagues and help promote knowledge-sharing
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of experience with Java or a similar OO language
Passion for JavaScript and the Web as a platform, reusability, and componentization
Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Experience with any of the modern UI frameworks like Angular, React or Vue
Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization
Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture
Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness
Ability to troubleshoot complex systems and optimize performance across the stack
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase