Kunai, part of the PwC Network · 1 month ago
L2 Software Support Engineer
United States
Full-time
Remote
Mid Level
4+ years expKunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. As an L2 Software Support Engineer, you will be a cornerstone of the support organization, focusing on advanced troubleshooting, incident response, and problem management for complex customer issues.
ConsultingFinancial ServicesFinTechInformation TechnologySoftware
Responsibilities
Ensure our customers receive expert-level service for a mission-critical data security product
Take ownership of complex customer issues that require deep technical analysis
Helping to build a scalable, enterprise-grade support function from the ground up
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or Information Technology
At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security
At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2, C2, S3, IAM, and Lambda, DynamoDB and API Gateway)
At least 2 years of experience utilizing modern cloud-based data warehousing and processing platforms, including Snowflake and Databricks
Experience with JIRA, Salesforce, Slack and PagerDuty
Experience with Java Script/Java/Typescript
Experience with databases such as SQL, NoSQL
Experience with infrastructure tools such as Docker, Kubernetes, AWS
Bachelor's Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required
Benefits
Competitive compensation
Professional development opportunities
Flexible work arrangements
Company
Kunai, part of the PwC Network
Kunai is now part of the PwC network: https://www.pwc.com/us/en/about-us/newsroom/press-releases/kunai.html ----- Kunai was born from experience.
201-500 employees
H1B Sponsorship
Kunai, part of the PwC Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (3)
2022 (19)
2021 (3)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-06Acquired
Leadership Team
Sandeep Kumar Sood
Chief Executive Officer
Greg Hinds
Talent Partner
Recent News
Crowdfund Insider
2025-08-13
2025-05-08
Help Net Security
2025-03-01
Company data provided by crunchbase