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Razorfish Health · 3 hours ago

Account Director

New York, NY

Full-time

Hybrid

Senior Level

$96K/yr - $138K/yr

7+ years exp

Razorfish Health is a company committed to modern medicine, focusing on science, technology, and innovation to improve healthcare outcomes. They are seeking an Account Director responsible for managing and growing client relationships, ensuring client satisfaction, and expanding services on large accounts.

AdvertisingAnalyticsConsultingHealth CareMedicalMobile AppsUX DesignWeb DesignWeb Development

Responsibilities

May own the client relationships at the mid-senior level within the client’s organizational hierarchy

With Vice President, responsible for setting and managing client account expectations

Oversees all strategy development for assigned account(s), including the development of key alliances and interactive marketing/advertising strategies that align with the client's brand and support the client's business objectives

Ensures client contact with members of internal brand team

Maintains primary responsibility for the quality, strategy and integrity of all agency products/services delivered to assigned clients; resulting in the cultivation of client loyalty and retention

Engages clients on a regular basis to evaluate the success or failure of digital advertising/marketing initiatives, and plans for course correction and/or continual success as appropriate

Identifies opportunities for growth within existing client accounts/brands currently managed and presents/positions new ideas to clients on an ongoing basis; seeks opportunities to up sell and cross-sell within the account to generate additional revenue

Manages profit and loss responsibility for assigned clients as well as financial forecasting

Demonstrates significant knowledge of pharmaceutical marketing and is comfortable playing a leadership role with client brand teams when needed

Consults with Client Partner to: develop ROI models and rationale for each account plan; provide ongoing consultation regarding advertising/marketing strategy; and develop fees and budget allocation models for all agency services

Responsible for understanding the account dynamics and mobilizing Razorfish Healthware resources to most effectively meet account requirements

May be asked to participate in new business

With Project Manager, contributes to the development of project timeline and budget

Provides leadership, support, and ongoing guidance to members of his/her assigned project team

Ensures clear, ongoing communication regarding the client and brand strategy, strategic insights pertaining to the client's business/industry, trends, initiatives, issues and competitive intelligence, or similar to multidisciplinary team members. Inspires the team to deliver superior client solutions consistently that meet or exceed client's goals/expectations

Monitors trends in the digital marketing and advertising industry, and client industry verticals

Qualification

Account managementClient relationship managementPharmaceutical marketingStaff managementBusiness developmentDigital marketingTeam leadershipCommunication skills