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Tallgrass · 4 weeks ago

IT Field Technician I

Williston, ND

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Tallgrass is a leading energy infrastructure company focused on delivering energy and services that power the nation. The IT Field Technician I is responsible for the installation, maintenance, and troubleshooting of network and telecommunications equipment to ensure optimal network performance and quality.

Energy

Growth Opportunities

Responsibilities

Responsibilities include supporting all production and development systems, as well as the installation, troubleshooting, and maintenance of network and telecommunications equipment at various locations. This includes, but is not limited to, 4G/5G modems, Office Networks (LAN/WAN), Industrial Wireless Systems, LEO satellites, and Office Phone Systems

Monitor and maintain the integrity of Tallgrass' telecommunications network, including but not limited to 4G/5G modems, licensed and unlicensed frequency radios, LEO satellites, VSAT, DSL, and Private Line (PL)

Responsible for the installation, maintenance, and troubleshooting of physical cabling, including CAT5/CAT6, multimode and singlemode fiber, coax cable, and low voltage systems up to 48 VDC

Utilize specialized tools such as Optical Time Domain Reflectometers (OTDR), Optical Power Meters (OPM), Visual Fault Locators (VFL), and spectrum analyzers to assess the integrity of cable, fiber, and radio signals

Perform installation tasks involving power tools, ladders, and fixtures to mount antennas, run cables, and complete conduit work efficiently and safely

Monitors network performance and conducts testing to diagnose and resolve issues

Perform system software upgrades, install service packs and patches as needed

Capable of thoroughly analyzing and understanding problems or requests to provide the most suitable solutions

Implement and maintain system management and monitoring tools

Develop and follow all system change control procedures

Share after-hours support with others in the group including escalations

Regularly work under deadlines

Utilize software and hardware tools (including but not limited to Netcloud, SolarWinds, Cisco, Ubiquiti) to identify, diagnose and drive resolution of problems and factors affecting network integrity

Use time effectively and efficiently

Collaborate with a wide variety of people with tact, courtesy, and professionalism

Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully

Maintain a regular, dependable attendance and a consistently high level of performance

Will work non-traditional hours as needed

Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public

Other daily, weekly, monthly or special project duties as identified and defined

Other duties as assigned

Qualification

Network equipment installationTelecommunications systems maintenanceTroubleshooting network issuesOptical Time Domain ReflectometersCiscoUbiquitiCustomer service orientationAnalytical thinkingTime managementCommunication skillsTeamwork

Required

High School Diploma/GED

0-2 years overall IT Infrastructure experience

Experience in effectively communicating business and technical issues to both technical and non-technical audiences

Experience in working on multiple assignments during the same time frame juggling tasks based on relative priorities with supervision commensurate with grade level

Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers

Must be customer service-oriented

Excellent organizational, time management, and communication skills; must communicate effectively with all levels of company personnel

Ability to work well both individually with minimal supervision and in a team environment where the sharing of knowledge is highly regarded and expected

Ability to multitask effectively and meet deadlines

Good interpersonal skills with demonstrated ability to communicate systems requirements verbally and in writing

Must be able to perform all essential and marginal functions of the job

Must be able to work with a team, take direction from management, adhere to required work schedules, focus attention to details, and follow work rules

Ability to successfully perform multiple tasks with strict deadlines

Ability to organize and prioritize daily work

The analytical thinker can utilize a functional understanding of the various components of systems in conjunction with technical knowledge to identify effective and efficient problem resolutions

Capable of lifting and carrying objects weighing up to 44 pounds, including tasks such as installing network equipment and handling cables

Able to carry up to 44 pounds up to 15 feet during setup and repair tasks

Frequently required to stand, walk, climb ladders and stairs, and perform tasks at various heights, including overhead reaching and shoulder reach

Performs manual material handling activities that involve reaching overhead, at waist level, and to the floor, with occasional use of extension ladders and heavy equipment

Must be able to bend, twist, pivot, and perform lateral flexion of the lumbar and cervical spine for various installation and troubleshooting tasks

Required to perform fine motor movements, grasping, pinching, and vibratory tool handling with upper extremities

Able to stoop, crouch, kneel, crawl, and squat to access low or hard-to-reach areas

Can operate in environmental conditions with exposure to hot ambient temperatures, loud noise, and whole body vibration

Travel as needed up to 75%

Travel is required to maintain sites

Non-traditional hours are anticipated

Required to carry an activated cell phone and be available to respond during working and non-working hours

The selected candidate must successfully pass a drug screening, background check, and fit-for-duty examination, including credit reports for specific positions—after receiving a job offer and before commencing employment