Gallagher · 8 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expGallagher is a global community committed to helping clients navigate complexity with confidence. They are seeking a Customer Service Representative to handle inbound calls related to retention, billing questions, and customer service, while ensuring high-quality service and meeting performance metrics.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Consistently maintain an above average on Quality Assurance monitoring scores
Consistently meet or exceed all Customer Service individual and departmental performance metric standards
Continuously improves key job competencies, product knowledge and attend continuous training classes
Provide complete and accurate information to all member inquiries
Effectively and efficiently utilize the technical resources available
Meet departmental goals for cross sales, retention and service
Qualification
Required
High school diploma or equivalent required
Minimum 1 year customer service work experience in an inbound/outbound call center environment
Retention experience desired
Proficient PC skills (Word, Excel, Internet)
Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
Ability to grow within a goal oriented, heavily measured environment
Ability to consistently meet the minimum established performance standards
Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member's concerns
Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner
Attention to Detail ensures accuracy and maintains strong quality control procedures
Customer Service: must be able to provide exceptional customer service to members
Computer Proficiency: must have strong PC and typing skills
Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance
High Level of Self motivation and ability to succeed
Time Management: Excellent punctuality a must
Fully remote: Has a designated distract free area to perform remotely as if you were in an office
Preferred
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
Background in insurance or health discount industry preferred but not necessary
Spanish Bilingual a plus
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2025-12-04
2025-11-19
Company data provided by crunchbase