E*TRADE from Morgan Stanley ยท 1 month ago
Service Review Unit - Quality Improvement Analyst
Columbus Ops Center
Full-time
Onsite
Mid LevelE*TRADE from Morgan Stanley is seeking a Quality Improvement Analyst to enhance the quality standards within the Service Review Unit. The role involves reviewing compliance reports, providing feedback, and managing projects to improve processes and efficiency.
BankingFinanceFinancial Services
Responsibilities
Reviewing oversight reports with a focus on quality, consistency, and compliance with firm and department policies and procedures
Providing constructive feedback to Associates/Specialists on identified process errors and considering Associate feedback upon challenges of process errors
Conduct performance meetings with Team Managers and Training Manager(s) to develop tailored quality improvement plans for individual Associates/Specialists and provide direct coaching as needed
Participate in calibration meetings to ensure consistent error identification across QIA team
Join and participate in team meetings to help promote consistency and culture
Engage in cross-training and expand your expertise within the Morgan Stanley Account team in the 9/10 space to provide enhanced support to the quality team
Identify and provide solutions for opportunities to improve efficiencies and processes within the SRU, as well as identify areas that may require additional quality sampling
Ability to handle a high volume of requests in a fast-paced environment across multiple time zones
Project management with a focus on process improvement, efficiencies, and policy consistency
Ability to stay current on SEC/FINRA, compliance, firm guidelines, and department policies and procedures with an ability to apply knowledge to ensure risk mitigation
Some travel possible (up to twice per year)
Other duties as assigned
Qualification
Required
Demonstrated leadership capabilities, with previous management or supervisory experience being advantageous
Proficiency in Microsoft Office, particularly Excel and Outlook
Strong organizational skills, attention to detail, and critical thinking abilities
Excellent written and verbal communication skills
Ability to research and resolve escalated inquiries independently
Self-motivated and capable of thriving in a fast-paced environment
Bachelor's degree or equivalent work experience
Series 7, 66 (or 65 and 63), and 9/10 or equivalent (Series 24 and Series 4 are considered equivalent)
Benefits
Some of the most attractive and comprehensive employee benefits and perks in the industry
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
Founded in 1982
1001-5000 employees
H1B Sponsorship
E*TRADE from Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Director and Customer Marketing
Recent News
2025-11-07
2025-10-14
Company data provided by crunchbase