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LexisNexis Risk Solutions · 5 months ago

Customer Contact Center Representative

Alpharetta, GA

Full-time

Onsite

Mid Level

$40K/yr - $66K/yr

3+ years exp

LexisNexis Risk Solutions is a key player in risk assessment, providing solutions for businesses to enhance revenue growth and customer experience. The Customer Contact Center Representative will respond to customer inquiries, process orders and complaints, and resolve issues with limited supervision.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

Responsibilities

Consistently adhere to Service levels, Production, Quality and Compliance SLAs

Identify instances of fraud and investigate fraudulent activities

Responsible for putting together documentation

Handle all high-level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies

Demonstrate ownership from assigned work from internal/external partners, report on current trends and communicate with various stakeholders at different levels throughout the organization

Qualification

Regulatory experienceCompliance operationsAnalytical skillsCommunication skillsProfessionalismResearch skillsEscalation management

Required

3+ years in regulatory and or/ compliance operations

Professionalism

Regulatory and/or Compliance experience

Communication and Analytical Skills

Ability to handle complex escalations, conduct research and articulate finding clearly

Ability to manage high-volume, high-priority caseloads with accuracy

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees