NEOGOV · 1 month ago
Director of Constituent Services for the Office of Council Member Denzel McCampbell
Michigan, MI
Full-time
Onsite
Lead/Staff, Director/Executive
$75K/yr - $95K/yr
5+ years expNEOGOV is seeking a Director of Constituent Services for the Office of Council Member Denzel McCampbell. The role is responsible for managing the high-volume resident service program, overseeing the daily administrative functions of the District Office, and providing leadership to the community team to ensure effective service delivery and community engagement.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee the constituent management system, including intake, tracking, follow-up, and resolution to all resident concerns to ensure maximum Accountability and data integrity
Serve as the liaison between residents and city departments, social service agencies, and private entities, advocating effectively to resolve complex issues related to basic city services, housing, and other critical needs
Draft letters, emails, and informational materials for constituents based on established office guidelines, ensuring all communications are clear and uphold the value of Transparency
Represent the Council Member at community meetings and events, accurately communicating the office's position and legislative progress
Develop and maintain collaborative relationships with community organizations, City department leaders, and other stakeholders to enhance service delivery and advance community-centered priorities
Act as the critical liaison between the community team and the policy team, managing communication regarding community and city projects, new ordinances, and legislative initiatives that directly affect District 7 residents
Oversee the identification and production of resources for residents, proactively connecting community members with information on services, senior services, and youth programs
Provide supervision to the rest of the community team (e.g., Community Organizers, Special Projects staff), including setting performance goals, conducting regular check-ins, and managing staff development to optimize team effectiveness
This position may encompass supervising interns (depending on the team’s needs and the number of intern participation.) This includes, although not limited to: preparing projects, meeting with students regularly, as well as meeting with college supervisors as needed
Ensure the community team's activities and outreach efforts are strategically aligned with the office's core values and legislative commitment areas, such as Equity and environmental justice
Oversee the daily operation of the District Office, including ensuring opening and closing procedures are followed to maintain a professional and accessible environment
Manage the office’s main communication channels, including mail, phone, and voicemail systems, ensuring swift delegation and response
Work with the Chief of Staff and Office Manager to order supplies and manage inventory necessary for smooth office functions and community events
Qualification
Required
Minimum 5 years of professional experience preferred
Demonstrated experience in a high-volume constituent service, social service, or public-facing case management role
Proven expertise in overseeing and operating a constituent relationship management (CRM) or case-tracking system
Experience in a supervisory or team leadership capacity, with the ability to manage staff performance and output
Exceptional organizational skills, with attention to detail and a solution-focused approach to problem-solving
Strong written and verbal communication skills necessary for professional liaison work and drafting clear, accessible constituent materials
Deep knowledge of Detroit's City government, community structure, and an authentic passion for the well-being of its residents
Preferred
Bilingual ability (Spanish or Arabic) is a plus
Benefits
Comprehensive benefits package, including health, dental, vision, paid time off, and retirement matching.
Medical - Eligible for hospital, surgical, and prescription drug benefits.
Dental
Vision
Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
Sick Leave
Vacation
Holidays
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave.
City Employees Retirement System - As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: Completion of thirty (30) years of service; At age sixty (60) if you have at least ten (10) years of service, or At age sixty-five (65) with eight (8) years of service. In the event of disability, other eligibility rules apply); An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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