Dentsply Sirona · 3 hours ago
Technical Services Supervisor, Product Support
United States
Full-time
Remote
Mid, Senior Level
4+ years expDentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, dedicated to improving dental care. The Product Services Supervisor will manage a team of CAD/CAM product support specialists, overseeing daily operations and ensuring high-quality technical assistance to dental professionals.
DentalEducationHealth CareManufacturingMedical Device
Responsibilities
Oversees day-to-day support for dental CAD/CAM software and hardware, including intraoral scanners, milling machines, and design platforms
Ensures timely and accurate answers are provided to customers across time zones and support channels (phone, email and remote sessions)
Provides guidance on complex troubleshooting scenarios including software crashes, hardware calibration, network connectivity issues and third-party systems integrations
Maintains an open environment that encourages team member participation in process improvements and problem resolution
Serves as an escalation point for product support specialists, ensure consistency of performance standards within the department, and escalate customer issues when necessary
Evaluates individual and team productivity on a regular basis and guide the development of solutions to improve performance at the individual and team level
Monitors call and ticket quality and provide appropriate formal and ad hoc coaching to team members
Coaches employees on career development and growth opportunities and support the development of action plans to facilitate their desired outcomes
Manages attendance and punctuality in alignment with corporate policy guidance and departmental practices
Coordinates work schedules and vacation time to ensure department needs are met
Ensures team members are up to date on current initiatives and priorities
Creates and maintain a high level of employee satisfaction and minimize turnover
Promotes excellent relationships with other departments by reinforcing communication around service trends, process updates, and quality issue intervention
Oversees the support representatives training and help ensure their readiness to support customers
Perform other duties as necessary
Qualification
Required
Minimum 2-year College Degree required
Minimum of 4 years' experience in CAD/CAM Technical Support on phone and/or training of related work experience
Previous leadership or management experience in CAD/CAM Technical Support
Experience with customer service-related work
Experience with troubleshooting equipment, technology and related products
Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks
Preferred
Bachelor's Degree preferred
CAD/CAM and Digital Dentistry experience preferred
Company
Dentsply Sirona
Dentsply Sirona is a manufacturer of dental products and technologies.
10001+ employees
H1B Sponsorship
Dentsply Sirona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (14)
2023 (7)
2022 (14)
2021 (9)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$550M2025-06-05Post Ipo Debt· $550M
1987-08-21IPO
Leadership Team
Daniel Scavilla
President and Chief Executive Officer
Matthew Garth
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase