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Diebold Nixdorf · 6 hours ago

Field Service Technician

Charlotte, NC

Full-time

Onsite

Entry Level

1+ years exp

Diebold Nixdorf is a global company that automates, digitizes, and transforms commerce for over 75 million people worldwide. They are seeking a Field Service Technician who will install, debug, and maintain product and component hardware and software, primarily at customer locations, ensuring customer satisfaction and operational efficiency.

E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware

Responsibilities

Gains familiarity with Field Service Technician practices and procedures

With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures

Performs hardware repairs on a component level

Cleans and adjusts mechanical components

Configures and installs applicable software

Preventive Maintenance: Performs routine checks according to documented procedures

Refills consumables as directed

IMAC/R: Installs, moves, adds, changes and removes hardware and software products

Customer Training: Instructs and trains customers on usage and operation of installed hardware and software

Participates in regular hardware and software trainings (on the job, classroom and web based)

Participates in the implementation of measures to achieve agreed KPIs

Assists with special projects as assigned