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Veterans United Home Loans · 7 hours ago

Loan Officer - Colorado Springs, CO

Colorado Springs, CO

Full-time

Onsite

Mid Level

$15/hr - $20/hr

Veterans United Home Loans is seeking a Loan Officer to manage borrowers' complete loan transactions from start to finish, ensuring exemplary customer service throughout the process. The role involves effective communication with various stakeholders, analyzing performance numbers, and self-sourcing business while maintaining industry knowledge and compliance.

Financial ServicesLendingMortgageReal EstateTelecommunications

Growth Opportunities

Responsibilities

Effectively communicate with Borrowers, Production team, Underwriters, Closers and other third parties that are involved in the transaction, responding promptly to inquiries and requests via phone (preferred) email and/or IM

Perform licensed activity including interviewing borrowers to obtain information and documentation, pulling credit, and educating borrowers on different loan products

Analyze and manage performance numbers to increase and ensure efficiencies and meet company goals

Manage internal efforts to ensure a timely process and resolve application issues

Remain knowledgeable on company and industry guidelines and processes

Responsible for self-sourcing business as well as timely communication with any company sourced leads. Generate leads and referral business through community events, social media outreach, and other avenues

Process borrower credit information through online approval system, structure loans and compile loan package

Act as a mentor and coach for Loan Specialists

Qualification

Active mortgage licenseMortgage Loan Officer experienceOriginatingClosing loansCustomer service skillsQuantitative decision makingExcelWordPowerPointInterpersonal communicationSelf-sourcing leadsExperience in mortgage industryCustomer service experienceAttention to detailConflict resolution

Required

Previous Mortgage Loan Officer experience

Active mortgage license(s) and ability to maintain licensing in applicable states

Proven track record of originating and closing residential mortgage loans

High attention to detail

Thrive in fast-paced, results-oriented environment

Exemplary customer service skills

Strong interpersonal communication skills (written and verbal)

Effective communication and conflict resolution

Quantitative and analytical decision making skills

Aptitude for interpreting and analyzing financial and general business information and procedures

Previous customer service experience

Experience in the mortgage industry

Experience self-sourcing leads

Knowledge in Excel, Word, and PowerPoint

Benefits

Health and dental insurance coverage

Paid sick leave

An employee wellness program

401(k) matching

Paid holidays

Company

Veterans United Home Loans

Glassdoor4.3

We are committed to exceeding clients' expectations and creating an amazing experience with the VA Mortgage process by providing an abundance of information and personalized service to Veterans, military members, and their families across the U.S.

Founded in 2002