CBIZ ยท 1 week ago
Client Success Account Manager | HCM
Roanoke, VA
Full-time
Hybrid
Mid Level
3+ years expCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. The Client Success Account Manager will provide exceptional client service and technical support for the Centrally HR product, ensuring smooth operation and high client satisfaction.
Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
Hiring Manager
Olivia Damiano
Responsibilities
Under direct supervision, manages the day-to-day of services for an assigned block of accounts
Offer assistance with account management and technical support of UKG products
Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
Proactively identify opportunities to improve system functionality and client satisfaction
Coordinate client meetings as needed
Conduct regular system audits to ensure data accuracy and compliance
Maintain data integrity and quality with any applicable software on a timely basis
Qualification
Required
High School Diploma or GED equivalent required; Bachelor's degree preferred
3 years of experience in industry or related field
Strong communication skills both oral and written with all levels of an organization, both internally and externally
Must obtain and preserve required licenses/certifications as required
Proficient use of applicable technology
Able to work in a team environment as well as independently
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
Travel based on client and business needs
Preferred
Bachelor's Degree
Minimum 1-2 years of payroll experience
Preference for candidate with prior experience in HRIS or Human Capital Management software
Experience with UKG Ready Talent is a plus
Previous experience in a client service or system integration environment
Company
CBIZ
CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-06-04Acquired
1995-05-05IPO
Leadership Team
Brad Lakhia
Senior Vice President & Chief Financial Officer
W
Ware H. Grove
SVP & CFO
Recent News
2025-12-18
2025-12-09
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