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Körber Supply Chain · 9 hours ago

Service Technician I

Irving, TX

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Körber Supply Chain is a company that fosters innovation and collaboration. The Service Technician I is responsible for performing mechanical and electrical installation, maintenance, overhauls, and repairs of material handling equipment at customer facilities across the United States, ensuring excellent customer service and effective communication.

LogisticsSupply Chain Management

No H1B

Responsibilities

You will provide excellent customer service by communicating with customers in a professional and courteous manner

You will collaborate with other team members to ensure that all service requests are fulfilled and customers' needs are met

You will perform mechanical and electrical tasks, including equipment installation, system configuration, software and network upgrades, trial runs, repairs, and overhauls

You will troubleshoot installation issues and perform corrective actions as needed

You will provide hands-on training to end users on the operation and maintenance of material handling equipment

You will conduct daily site inspections, Job Hazard Analyses (JHA), and safety checks

You will provide daily status updates to project management

You will interact professionally with customers, addressing service-related concerns and providing timely resolutions

You will travel up to 90% to customer sites nationwide to support installation, commissioning, and repair activities

You will provide remote technical support via phone and email to internal teams and customers

You will promote company service and support offerings; identify and communicate opportunities for additional services

You will enhance the company’s competitive position and assist in ensuring relationships are maintained with key customer accounts

You will perform other duties as needed to support project installation and management

Qualification

Mechanical troubleshootingElectrical troubleshootingCustomer service orientationBlueprint interpretationDiagnostic equipment proficiencyService tools proficiencyPhysical capabilityCommunication skillsTeam collaborationActive listeningDocumentation skills

Required

High school diploma or equivalent

Ability to build and maintain positive customer relationships

Demonstrated customer service orientation and professional demeanor

Strong mechanical, electrical, and systems troubleshooting skills; ability to read and interpret blueprints and technical drawings

Proficient in using service tools, diagnostic equipment, and software

Computer proficiency, including MS Outlook, Excel, Word, and Windows-based applications

Excellent verbal and written communication skills, including active listening and clear documentation

Strong communication skills encompassing active listening, friendly manner and writing skills

Proficient in using tools and service test equipment

Ability to pass a sensitive security background check

Valid driver's license with a clean driving record

Physical capability to lift up to 50 lbs, push/pull equipment weighing up to 1,900 lbs (with assistance), and work in confined or physically demanding environments (bending, crawling, etc.)