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Walmart Canada · 1 month ago

Manager, Operations – Fraud, Trust and Safety (Last Mile Delivery)

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

5+ years exp

Walmart Inc. is seeking a Manager for Operations in Fraud, Trust and Safety within their Last Mile Delivery team. This role involves leading strategies to prevent and detect account sharing fraud, managing a team of fraud investigators, and collaborating with Product Development to enhance detection tools.

DeliveryRetailShopping

Responsibilities

Own the end-to-end account sharing fraud strategy, including detection, validation, evidence handling, and policy enforcement

Develop and improve remote investigation methods using CCTV and digital indicators

Translate strategy into actionable plans, operational playbooks, and scalable SOPs

Partner closely with Product Development to define business requirements and support the design of new detection tooling and automated signals

Provide analytical insights and trend identification to influence product roadmaps

Lead and develop a team of fraud investigators, setting priorities and fostering continuous improvement

Indirectly guide and support 100+ Care Center associates, including SOP creation, QA expectations, investigation standards, and escalation pathways

Build reporting, dashboards, and insights that drive operational decisions

Oversee high-impact account integrity investigations and emerging fraud patterns

Conduct data-driven analysis to identify new risk signals, false positives, and method-of-operation shifts

Coordinate incident response and communicate risks and mitigations to leadership

Maintain strong operational documentation, evidence requirements, and audit readiness

Partner with Legal, Compliance, Driver Experience, and other stakeholders to ensure alignment and consistent execution

Qualification

Fraud PreventionAnalytical SkillsRemote InvestigationsExcelPower BITableauStakeholder ManagementCommunication SkillsTeam Leadership

Required

5–8+ years in Fraud Prevention, Trust & Safety, Risk Ops, or similar fields, including experience leading investigative or operational teams

Strong analytical skills with experience using Excel, Power BI, Tableau, or similar tools

Experience with account integrity, digital investigations, and remote evidence validation

Demonstrated ability to collaborate with Product & Engineering teams to influence tooling and automation

Excellent communication and stakeholder-management skills in fast-moving, ambiguous environments

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.