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Bucks County Community College · 1 month ago

Specialized Support, Financial Aid Loan Specialist

Newtown, PA

Full-time

Onsite

Entry Level

$22.38/hr - $23.95/hr

1+ years exp

Bucks County Community College is dedicated to serving students and fostering a dynamic campus culture. The Financial Aid Loan Specialist is responsible for administering various student loan programs, providing customer service, and ensuring compliance with federal regulations.

Responsibilities

Perform verification of student financial aid files (R–T letters), including reviewing FAFSA data, tax return documentation, and verification worksheet information. Identify and resolve discrepancies and request additional information when necessary

Provide customer service by answering phone inquiries and responding to student and parent questions via email

Review of reports with SIS system such as Default/C-Code list, overpayment report, disbursement failures, etc. to resolve issues or flag for further review by supervisor

Alternative/private loan processing by reviewing reports to ELM and SIS System, flagging pending disbursement issues, confirming enrollment and cost of attendance, and requesting refunds from accounting when required to ensure funds are returned to proper accounts

Receive and process school loan deferment requests, submitting information to the National Student Loan Clearinghouse on a bi-weekly basis and resolving any related student issues

Manage Exit Counseling process in the SIS System for students who have ceased enrollment or dropped below half-time of their loan repayment obligations

Review loan adjustment reports regularly to identify requests for processing or follow-up with students for additional information

Resolve loan disbursement failures to ensure timely and accurate crediting of funds to student accounts

Send enrollment verification instructions to confirm half-time attendance for students whose lenders require confirmation prior to loan disbursement

Review PLUS Loan applications to resolve discrepancies and collect missing documentation

Conduct outreach to students who have not accepted or declined loan offers or who have outstanding action items in the SIS system

Qualification

Federal Direct Student Loan ProgramsSIS System proficiencyAccounting experienceWorkday knowledgeCustomer service skillsAnalytical skillsDetail orientedWritten communicationVerbal communicationConfidentiality