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ChenMed · 3 hours ago

Patient Enrollment Specialist – Field Sales

Oak Lawn, IL

Full-time

Hybrid

Entry, Mid Level

$39K/yr - $55K/yr

2+ years exp

ChenMed is a family-owned and physician-led healthcare provider focused on transforming healthcare for seniors. The Patient Enrollment Specialist is responsible for generating sales leads and nurturing relationships with seniors and community partners to enroll new patients, while also coordinating local events to drive membership growth.

Health CarePrimary and Urgent Care

Responsibilities

Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round

Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition

Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older)

Start cultivating strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician

Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth

Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place

Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers

Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads

Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels

Recovers dormant customers via sales tools and marketing campaigns

Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences

Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data

Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners

Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans

Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required

Performs other related duties as assigned

Qualification

Sales experienceCustomer relationship managementEvent planningBusiness acumenBilingualNegotiation skillsInterpersonal skillsProblem solvingEffective communicationPersuasivenessOrganizational skillsDetail-oriented

Required

High School Diploma or GED required

A minimum of 2 years of successful sales experience is required

Working with seniors a plus, as is a general understanding of Medicare Advantage

Relevant sales experience with establishing and maintaining relationships with business/vendor partners

Experience in telesales to input sales data into a computer while on the telephone with a customer

This position requires possession and maintenance of a current, valid Driver's License

High business acumen and acuity

Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment

Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections

Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation

Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers

Must have the ability to be flexible and creative in dealing with customers

Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers

Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy

Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute

Spoken and written fluency in English

Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises

This position required use and exercise of independent judgment

Preferred

Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis

A minimum of 2 years of business-to-business experience or equivalent management experience preferred

Bilingual is a plus