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PSECU · 2 hours ago

Director of Digital Originations & Onboarding

Harrisburg, PA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

PSECU is a strong and passionate credit union looking for a Director of Digital Originations and Onboarding to shape and execute strategies for innovative digital experiences. The role focuses on driving member acquisition and onboarding while ensuring exceptional service and compliance with regulations.

BankingFinancial ServicesLendingNon Profit

Responsibilities

Develop and execute a comprehensive digital originations and onboarding strategy that supports organizational growth and member satisfaction

Identify emerging technologies and trends to enhance digital capabilities

Oversee the design and continuous improvement of digital account opening, loan origination, and onboarding workflows

Ensure experiences are mobile-first, frictionless, and compliant with regulatory requirements

Partner with Marketing, IT, Operations, and Compliance teams to deliver integrated solutions

Work closely with vendors and fintech partners to implement best-in-class tools and platforms

Monitor KPIs such as conversion rates, abandonment rates, and onboarding engagement

Use data-driven insights to optimize processes and improve member experience

Ensure adherence to all applicable regulations, including KYC, AML, and privacy standards

Implement robust fraud prevention measures within digital channels

Other duties as assigned

Qualification

Digital banking experienceDigital transformation leadershipUX principles understandingData analyticsProject management skillsRisk managementRegulatory complianceCommunication skillsCollaboration skills