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Air Distribution Technologies, Inc. · 1 week ago

Inside Sales Support Specialist

Grandview, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

Air Distribution Technologies, Inc. is seeking an Inside Sales Support Specialist to deliver a Best-in-Class customer experience by cultivating strong client relationships, ensuring satisfaction, and driving business success. This role is pivotal in supporting revenue growth and cross-functional collaboration, with a focus on proactive communication and strategic account planning.

IndustrialManufacturingSales

Responsibilities

Serve as the primary liaison and account owner between Ruskin and assigned clients

Build and maintain strong relationships with account stakeholders to ensure retention and loyalty

Monitor account performance metrics weekly and drive improvements to exceed client expectations

Collaborate with internal teams to identify and resolve risks throughout the order lifecycle

Troubleshoot customer issues quickly to minimize disruption and maintain satisfaction

Partner with cross-functional teams to ensure accurate and timely product delivery

Develop and implement strategic account plans aligned with client goals and company capabilities

Collect and share customer feedback to support continuous improvement

Monitor accounts daily to identify risks and drive proactive communication

Follow pricing schedules and discount policies to ensure profitability and market competitiveness

Facilitate order management processes from quote to post-sale support

Qualification

Customer service experienceAccount managementCRM software proficiencyMS Office proficiencyPower BI proficiencyCommunication skillsAttention to detailEmotional intelligenceFlexibility

Required

Four-year business degree or equivalent combination of education and customer-facing experience

2+ years in customer service, account management, or sales roles

5+ years in customer-facing customer service roles in lieu of Degree

Proficiency in interpreting customer requests and business documents

Strong communication skills with attention to detail and follow-through

Ability to read and interpret technical manuals, code regulations, and agency standards

Proficiency in MS Office, Power BI, and CRM software

Preferred

Experience supporting manufactured products in the commercial building market

Demonstrated emotional intelligence and flexibility across multiple projects

Company

Air Distribution Technologies, Inc.

Air Distribution Technologies, Inc., is a leading provider of innovative air distribution and ventilation solutions for residential and non-residential buildings as well as air movement and control solutions for industrial and infrastructure applications.

Founded in 2012

Plano, Texas, USA

5001-10000 employees