Swensons Drive-In Restaurants · 1 month ago
Director of Training
Akron, OH
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expSwensons Drive-In Restaurants is a well-established company known for its commitment to quality service and creating memorable experiences for guests. They are seeking an experienced Director of Training to design and implement training programs across multiple restaurant locations, focusing on staff development and operational consistency.
Restaurants
No H1B
Responsibilities
Create and manage comprehensive training programs, curriculum, and materials (e.g., manuals, e-learning modules) for all restaurant staff, from entry-level to management
Identify training needs through performance reviews, skills gap analyses, and feedback to align training with business goals
Deliver engaging training sessions, both in-person and virtually, covering topics like brand standards, customer service, food safety, and operational procedures
Oversee the onboarding process for new hires and implement coaching and mentorship programs for ongoing employee development
Ensure consistent execution of operational procedures and standards across all restaurant locations through training and oversight
Assess the effectiveness of training programs through feedback, performance metrics, and key performance indicators (KPIs), and make necessary adjustments
Manage the training budget, including tracking expenses and resources
Stay updated on industry trends and best practices in training and development, as well as new menu items or company policies
Manage the learning management system (LMS) to support employee development and training tracking
Qualification
Required
5+ years of Multi-Unit Training in a high-volume restaurants preferably quick service or quick casual
A heart for hospitality
Good oral/written communication as well as facilitation skills
Strong interpersonal and conflict resolution skills
Positive, energetic, “can do” attitude
Proficiency with restaurant management software or POS systems, e-learning platforms or other training technologies
Must have a valid driver's license with license being in good standing. Insurance review will be required
Must have own reliable source of transportation and be able to travel. Required to spend up to 60% of the time in the restaurants
Properly use, safely operate and maintain restaurant equipment including but not limited to grill, freezer and all other cooking equipment
Flexible work schedule; open to work evenings and weekends, based on restaurant operations
Strong math and analytical skills; Financial acumen
Strong computer proficiency
Legal right to work in the United States
Preferred
10+ years restaurant experience
Higher education degree preferred, not required
Company
Swensons Drive-In Restaurants
The official LinkedIn account for Swensons Drive-In Restaurants! Founded in Akron, Ohio, in 1934, Swensons is a classic American drive-in restaurant chain that serves fresh, never-frozen burgers, shakes, and crispy extras with a sprint and a smile, right to your vehicle.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeffrey Flowers
Chief Executive Officer
Don Dalton
Chief Operating Officer
Company data provided by crunchbase