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Vanguard · 1 month ago

Advanced Data Analytics Manager- CX

Malvern, PA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Vanguard is on a mission for the long-term financial wellbeing of its clients. The Advanced Data Analytics Manager will be responsible for generating insights and deep discovery analysis to drive a strategic roadmap while collaborating with various stakeholders to enhance client investment outcomes.

FinanceFinancial Services

No H1B

Responsibilities

Ability to formulate a framework and roadmap to solve through complex and ambiguous business/product problems in partnership with various data functions

Hands on expertise in data profiling, modeling to deliver a deep understanding of outcome drivers and curated insights/recommendations for next steps

Strong analytical skills, coupled with the ability to form hypotheses and draw meaningful insights from disparate data sources

Ability to seamlessly translate business and technical dimensions

Coach and mentor analysts to identify business opportunities and breakdown complex business problems into analytics workstreams

Ensure that all work deliverables lead to enhanced enterprise and client outcomes

Ability to synthesize and communicate the analytics perspective to technical and non-technical senior leadership

Deliver clear and concise presentations to showcase the value of analytics in solving through complex CX challenges

Expert stakeholder management skills – actively build and deliver the analytics roadmap, OKRs

Experience in collaborating through a matrixed organization for delivery

Ability to recognize ongoing and repetitive needs that can be operationalized to free up analytics bandwidth for higher value work

Pre-empt requests and plan roadmap for various deliverables and roadshows

Qualification

Advanced analytics methodsSQLPythonTableauAWSStakeholder managementData visualizationForesightPlanningExperimentation experienceDigital/Web analyticsAdobe data taggingPowerPoint presentationsProblem solvingCommunication skills

Required

Minimum of eight years related work experience in Analytics and Data Science

Experience working in SQL, Python, Tableau, and AWS

Experience through progressive growth from hand-on analytics to people leadership

Minimum of 3 years experience building and presenting executive level PowerPoint presentations

Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred

Problem solving skills: Ability to formulate a framework and roadmap to solve through complex and ambiguous business/product problems in partnership with various data functions

Knowledge of advanced analytics methods: Hands on expertise in data profiling, modeling to deliver a deep understanding of outcome drivers and curated insights/recommendations for next steps

Strong analytical skills, coupled with the ability to form hypotheses and draw meaningful insights from disparate data sources. The ability to understand data, process it, extract value from it, visualize it and communicate insights to audiences of various backgrounds, including senior management

Ability to seamlessly translate business and technical dimensions: Coach and mentor analysts to identify business opportunities and breakdown complex business problems into analytics workstreams. Ensure that all work deliverables lead to enhanced enterprise and client outcomes

Ability to synthesize and communicate the analytics perspective to technical and non-technical senior leadership. Deliver clear and concise presentations to showcase the value of analytics in solving through complex CX challenges

Expert stakeholder management skills – actively build and deliver the analytics roadmap, OKRs. Experience in collaborating through a matrixed organization for delivery

Foresight and Planning skillset: Ability to recognize ongoing and repetitive needs that can be operationalized to free up analytics bandwidth for higher value work. Pre-empt requests and plan roadmap for various deliverables and roadshows