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Kitsap Credit Union · 11 hours ago

VP, Digital Innovation

Bremerton, WA

Full-time

Hybrid

Senior Level, Lead/Staff

$174K/yr - $217K/yr

10+ years exp

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative dedicated to enhancing the financial well-being of its members and communities. The Vice President of Digital Innovation will lead transformative initiatives to foster a culture of innovation, improve member experiences, and drive operational efficiency through strategic digital initiatives.

BankingFinancial Services

No H1B

Responsibilities

Develops and executes a multi-year digital first innovation roadmap aligned with the credit union’s strategic goals

Identifies emerging trends, technologies, and member behaviors to inform innovation priorities

Partners with external providers to develop a digital ecosystem and drive ideation sessions, innovation labs, and pilot programs to test new concepts

Works with leaders of business units to prioritize and recommend solutions to address gaps in service, product, or experience through all member touchpoints

Works with executive stakeholders and appropriate committees to align digital product (online and mobile banking) and service roadmaps with current and future business needs

Works with Strategic Planning Office and key stakeholders to resource projects appropriately (budget, testing, training of staff, education of members when necessary)

Facilitates regular meetings of the Digital Strategy Team to assess requests for new opportunities, enhancements, and resources by prioritization of ROI, strategic priority, and/or impact on member experience

Manages key vendor relationships, including budget adherence, SLAs, contract renewals, and negotiations

Establishes and meets Key Performance Indicators (KPIs) and strategic performance measurements for the Digital Channels products and services

Ensures technical due diligence is completed on third-party solutions prior to recommendation or integration

Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually supports, encourages, and motivates team members toward ongoing growth and development

Cultivate team engagement by fostering a collaborative environment, setting clear expectations, and initiating strategic programs that promote ownership, innovation, and alignment with organizational goals

Qualification

Digital product strategiesEmerging technologiesStrategic roadmapsCross-functional leadershipAgile methodologiesBusiness analyticsMember-centric designTeam engagementCooperative valuesCommunication skillsNegotiation skills

Required

Demonstrates leadership in words and actions on a daily basis, acts as role model for success and engagement. Creates a positive work environment conducive to trust and transparency

Ability to self-motivate and develop a strong knowledge of the credit union's products, services, policies, procedures, and culture

Ability to provide business and competitive analytics to multi-level audiences across the organization

Effective cross-functional team leadership, relationship building, influence, and negotiation skills

Experience building strategic roadmaps, project plans, and management of associated budget

Exceptional organizational, analytical, and written/oral communications skills that are demonstrated through ability to collect pertinent data, establish facts, and draw valid conclusions as well as formulate ideas and recommendations to multiple levels of the organization

Demonstrates ability to manage complex projects involving both in-house and third-party vendors

Understands, models, and represents KCU's core values

Bachelor's Degree, or equivalent work experience required

10+ years of progressive leadership experience, ideally in financial services, fintech, or innovation roles

Proven track record of launching successful products, services, or transformation initiatives

Skilled in shaping digital product strategies by aligning member needs, business goals, market trends and technical feasibility

Deep understanding of member-centric design, agile methodologies, and emerging technologies

Exceptional communication, influence, and storytelling skills

Passion for purpose-driven innovation and cooperative values