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Three Oaks Hospice · 3 weeks ago

Director of Information Technology IT

Dallas, TX

Full-time

Onsite

Director/Executive

10+ years exp

Three Oaks Hospice is seeking a passionate Director of Information Technology to join their leading team of hospice care professionals. This role is responsible for overseeing IT operations, infrastructure, and strategic initiatives, partnering with the CIO to develop and execute the company’s technology roadmap and ensuring compliance with regulatory standards.

Health CareHospital

Responsibilities

Partner with the CIO and leadership team to define and implement a multi-year IT strategy that supports organizational growth, scalability, and compliance

Develop and execute an IT roadmap focused on infrastructure modernization, cybersecurity, business intelligence, and automation

Identify, evaluate, and deploy innovative technologies—such as AI-driven process automation and BI platforms—to enhance business insight and productivity

Support system integrations and standardization across sites and service lines following mergers or acquisitions

Oversee IT governance, policies, and risk management practices to maintain compliance with HIPAA and other regulatory standards

Lead and supervise the Service Desk Manager and IT support teams to ensure timely, high-quality service delivery and customer satisfaction

Establish and monitor IT service delivery metrics (KPIs and SLAs) to measure and improve operational performance

Develop, implement, and enforce IT policies, procedures, and standard operating practices (SOPs) to ensure consistency and accountability across all teams

Oversee vendor and equipment management, including technology procurement, contract negotiation, hardware lifecycle management, and cost optimization

Manage IT asset tracking, budgeting, and forecasting to align resources with organizational needs

Lead initiatives to deploy business intelligence (BI) tools that enable data-driven decision-making across departments

Champion AI and automation solutions that streamline workflows, reduce manual processes, and improve organizational efficiency

Evaluate and recommend emerging technologies and platforms that enhance collaboration, scalability, and digital transformation

Partner with business leaders to understand operational requirements and deliver technology solutions that improve outcomes and user experience

Build and maintain a high-performing IT team through mentorship, training, and professional development opportunities

Foster a culture of innovation, accountability, and continuous improvement within the IT organization

Serve as an escalation point for complex technical issues and strategic decision-making

Collaborate closely with Operations, Finance, Compliance, and HR to align IT initiatives with company objectives and budget priorities

Communicate technology vision, goals, and performance metrics clearly to stakeholders at all levels

Qualification

IT strategy developmentBusiness intelligenceAIAutomationVendor managementCloud technologiesHealthcare IT systemsLeadership skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in Information Technology, Computer Science, or related field

10+ years of progressive IT experience, including at least 5 years in leadership roles overseeing enterprise-scale systems or multi-site environments

Demonstrated experience in developing and executing IT strategy, managing IT operations, and leading technology-driven change initiatives

Proven track record in vendor management, project oversight, and team leadership within a service delivery environment

Strong knowledge of business intelligence (Power BI, Tableau), AI and automation platforms (Power Automate, Azure AI, or equivalent), and cloud technologies

Excellent leadership, communication, and interpersonal skills with the ability to translate technical concepts into actionable business strategies