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Zones, LLC · 1 month ago

Help Desk Analyst (Remote - NYS only, must reside in the state of New York )

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $18/hr

Zones, LLC is a Global Solution Provider of end-to-end IT solutions, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed services. The Help Desk Analyst will provide Level 1 support to clients, assisting with technical customer support via telephone, chat, and email, while troubleshooting and resolving IT-related issues.

Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware

H1B Sponsor Likely

Responsibilities

Performing technical customer support to our NYS client via telephone, chat, and email support

Provide level 1 triage and resolutions such as password resets, account unlocks, and troubleshooting network connectivity issues

Performing callbacks as required

Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts

Acting as a subject matter expert (SME) across limited subject areas

Training and mentoring other service desk associates as needed

Qualification

Technical supportTroubleshootingMicrosoft Outlook 2010Windows 10Help desk experienceSoft skillsActive listeningTeamwork

Required

High School Diploma/GED or equivalent experience

Ability to learn and become knowledgeable of customer products and services

Proficiency in navigating accounts with multiple skill set requirements

Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation

Ability to eventually resolve more complex support ticket requests

Ability to provide support to new team members

Effectively manage the length of calls/handle time

Ability to thrive in a fast-paced but fun work environment

Promote teamwork and call center success

Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers, and basic computer terminology

Preferred

Experience working on a help desk/service desk handling tickets preferred

Experience troubleshooting Desktop hardware and associated peripherals preferred

Benefits

Medical, dental and vision coverage

Life insurance

Disability insurance

Voluntary accident, hospitalization and critical illness insurance options

A 401(k) plan with matching provision

Paid time off

Personal sick leave

Company

Zones, LLC

Glassdoor3.1

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.

Founded in 1986

Auburn, Washington, USA

1001-5000 employees

http://zones.com

H1B Sponsorship

Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (1)

2022 (4)

2021 (3)

2020 (1)