Apply on Employer Site

The Bernstein Companies · 1 month ago

Full Time Front Desk Associate - Hampton Inn & Suites Wilmington Christiana

Newark,DE,US

Full-time

Hybrid

New Grad, Entry Level

The Bernstein Companies operates TBC Hotels, which focuses on creating positive guest experiences. The Front Desk Associate will be the first point of contact for guests, responsible for ensuring a welcoming check-in process and addressing inquiries to maintain high levels of customer satisfaction.

Real Estate

Responsibilities

Greet guests warmly and ensure a smooth check-in process

Verify guest information and process reservations accurately

Collect necessary payments and issue receipts during check-out

Address guest inquiries and provide information about hotel amenities, policies, and local attractions

Handle room reservations, modifications, and cancellations effectively

Collaborate with housekeeping to manage room inventory and ensure timely availability

Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests

Assist guests with luggage, transportation arrangements, and other needs

Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction

Communicate effectively with other hotel departments to ensure smooth operations

Relay messages, package deliveries, and special requests to appropriate personnel

Collaborate with colleagues to ensure a seamless guest experience

Assist with preparing and distributing daily reports, including room occupancy and revenue summaries

Handle cash, credit card transactions, and other forms of payment accurately

Reconcile cash drawer at the beginning and end of each shift, following established procedures

Follow security protocols to ensure the safety of guests and hotel property

Monitor and control access to the hotel premises, adhering to security policies

Promote hotel services, amenities, and special offers to guests

Upsell room upgrades, dining options, and other hotel services to enhance the guest experience

Qualification

Customer serviceHospitality experienceMultitasking abilitiesCommunication skillsOrganizational skillsFlexibility in shiftsComputer proficiencyProfessional appearanceEnglish fluencyProblem-solving skills

Required

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Problem-solving skills and the ability to handle challenging situations with composure

Customer-focused attitude and a commitment to providing exceptional service

Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests

Effective verbal communication skills to interact with guests and team members professionally

Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times

Reliable and punctual

High School graduate or G.E.D. equivalent required

Read, write, and speak English fluently

Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs

The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously

Proficiency in using computer systems and software, including Hilton OnQ and Microsoft Office Suite