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Catholic Charities Serving Central Washington · 1 month ago

Program Assistant - Crisis

Wenatchee, WA

Full-time

Onsite

Entry Level

$20.14/hr - $23.32/hr

1+ years exp

Catholic Charities Serving Central Washington is seeking a Program Assistant to support the Crisis Services department by providing customer service and administrative assistance. The role involves communication with staff and clients, maintaining records, coordinating meetings, and enhancing the effectiveness of the Crisis Lead Manager.

CharityCommunitiesNon ProfitReligion

Responsibilities

Provide clerical support for Crisis Services teams

Handle incoming calls and messages related to Crisis Services team activities and forward quickly to the appropriate staff members

Complete program filing and scanning and submit client and court correspondence on time

Assist program staff with scheduling client appointments and screenings as requested

Attend team staffings, ensuring meeting minutes are recorded and program trackers or spreadsheets are updated timely after each meeting

Assist with the development of informational brochures, newsletters, flyers, etc. and special projects as assigned

Compile, organize, and submit program data and reports as instructed

Check all program equipment and office supplies to ensure availability for team use

Maintain and foster a positive and outgoing team atmosphere towards staff and clients

Provide administrative support to the Crisis Lead Manager

Assist with calendar management by scheduling appointments or meetings, preparing and distributing agendas & other resources, and ensuring awareness of upcoming commitments

Provide general clerical support including returning phone calls, sending emails, making copies, preparing and reviewing documents or presentations, and tracking project deadlines

Manage travel documentation, credit card invoices, and other expenses and submit for appropriate approvals and processing

Attend community meetings as directed to represent the agency

Perform other duties as assigned

Qualification

Microsoft WordMicrosoft ExcelElectronic Medical Record (EMR)Bilingual (English/Spanish)Customer serviceMulti-taskingStandard office equipmentDetail-orientedTeam-oriented attitude

Required

High school diploma or GED required

1 year experience in office or administrative work required

Pleasant, professional, welcoming and friendly demeanor with staff and clients

Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multi-tasking

Comfortable with computer programs, specifically Microsoft Word and Excel with the ability to efficiently learn and navigate Electronic Medical Record (EMR) systems

Experienced in use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator

Ability to maintain a professional, positive, team-oriented service attitude toward clients and staff at all times

Valid Washington State driver's license and minimum required liability insurance for WA State

Must be deemed insurable as determined by Catholic Charities' liability insurance provider

Being cleared by criminal background check and fingerprinting when required

Preferred

Associate degree in business administration or related field

Bilingual (English/Spanish)

Benefits

13 paid holidays, 12 days of vacation, 12 days of sick leave per year

Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities

Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment

Basic Life Insurance paid 100% by Catholic Charities

Flexible Spending Account eligibility following 6 months of employment

Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment

Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft

Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools

Annual longevity awards begin at 5 years of employment