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Corpay · 5 hours ago

Senior Analyst - End User Support

Peachtree Corners, GA

Full-time

Onsite

Senior Level

5+ years exp

Corpay is currently looking to hire a Senior Analyst - End User Support. This role delivers advanced system support for multi-user technical and financial applications and acts as the main contact for technical issues affecting internal Corpay associates, providing timely resolution for moderate to complex problems.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Registering, categorizing, and responding to incidents and requests via ServiceNow according to procedures

Providing technical support as second-tier and sometimes first-tier; aims for first-contact resolution

Troubleshooting software and hardware issues, resolving moderately complex technical problems while maintaining accurate documentation and detailed records in line with standard procedures

Preparing quotes, capital requests, and purchase orders for IT equipment as needed

Coordinating with copier/print vendor to manage device leases

Documenting issues and requests in Corpay ITSM, ensuring SLA and KPI compliance

Escalating unresolved issues within service levels and keeps customers informed

Communicating with IT and business contacts for swift issue resolution

Maintaining professional service attitude and handles demanding situations with discretion

Keeping up to date on Corpay’s business functions to align IT solutions

Following departmental, IT, and corporate standards and policies

Serving as 'On Call' contact after hours or weekends as scheduled

Recommending process improvements and perform remote software installations

Troubleshooting Windows, standard applications, and mobile device access (VPN/email)

Assisting users with software tools and updates the Corpay Knowledge Management system

Escalating high-priority issues to management

Supporting projects and takes on additional duties as assigned

Qualification

Microsoft Windows 10/11CitrixVMware virtualizationOffice 365PowerShell administrationMobile device managementPC hardware troubleshootingPrinter/network printing supportCustomer support experienceExecutive/White Glove supportITIL CertificationHelp Desk CertificationWindows 11 Workstation Certification

Required

Possesses intermediate to advanced knowledge of computer fundamentals, with hands‑on experience in Microsoft Windows 10/11, Citrix and VMware virtualization, and Office 365/Intune/ADUC/PowerShell administration

Brings prior office and technical experience in customer support, with over five years in 1st line Service Desk roles

Experienced in supporting multinational environments and organizations subject to SOX or other regulatory compliance standards

Skilled in mobile device management, PC hardware troubleshooting and repair, and printer/network printing installation and support

Skilled in delivering Executive/White Glove support at corporate headquarters, ensuring high‑level service quality

Preferred

ITIL Certification – Minimum Foundation preferred

Windows 11 Workstation Certification preferred

Help Desk Certification preferred

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (14)