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Columbia Hospitality · 1 month ago

Night Desk Clerk | Hotel McCall (Part Time/On Call)

McCall, ID

Part-time

Onsite

Entry Level

1+ years exp

Columbia Hospitality is a people-first organization dedicated to creating exceptional experiences. As a Night Desk Clerk at Hotel McCall, you will oversee the night operations of the property, ensuring guest satisfaction and safety while managing front desk activities and financial reporting.

HospitalitySports

Responsibilities

Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting

Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals

Ensures confidentiality of all guest information and pertinent hotel data

Assists guests, team members, and vendors during their shift

Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party

Responds and works to resolve guest issues and concerns as necessary

Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions

Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations

Ensures front office, reception area, lobby and storage areas are clean and organized

Ensures all equipment is properly maintained and functioning

Ensures all equipment is used only as intended

Completes property walks routinely to monitor guest safety and security

Qualification

Hospitality experienceCash handlingPoint of Sale systemCustomer relationsMicrosoft OfficeBilingual (English/Spanish)Problem solvingConflict resolutionWritten communicationVerbal communicationNegotiation skills

Required

Minimum 1 year hospitality experience required

Strong written and verbal communication skills required

Strong problem solving and conflict resolution skills

Ability to understand and apply labor and industry-specific laws and regulations

Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked

Must possess basic negotiation skills and strong customer relations skills

Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word

Preferred

2 year hotel/clerk experience strongly preferred

Previous experience in cash handling and computerized Point of Sale system strongly preferred

bi-lingual skills preferred (English/Spanish)

Benefits

Get Paid Daily (Make any day payday)

Values Based Culture (#OMGLIFE)

Culture Add (Creating Space for Fresh Perspectives)

Referral Bonus (Get Paid to Recruit)

Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)

Employee Assistance Program

“Columbia Cares” Volunteer Opportunities

Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)

Task Force Work Opportunities (Grow your career in idyllic locations across the globe)

Online Learning Platform to Help You Grow!

Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Company

Columbia Hospitality

For big dreamers with a love for creating exceptional experiences, Columbia Hospitality delivers unparalleled service and entrepreneurial energy through a values-first, mission-driven approach.

Founded in 1995

Seattle, Washington, USA

1001-5000 employees