Great American Insurance Group · 2 days ago
IT Customer Engagement Leader
Cincinnati, OH
Full-time
Hybrid
Senior Level, Lead/Staff
$156K/yr - $208K/yr
15+ years expGreat American Insurance Group is a leader in the insurance industry, seeking an IT Customer Engagement Leader. This role involves building relationships with business customers to understand their needs and challenges while defining technology strategies to support their business objectives.
FinanceFinancial ServicesInsurance
Responsibilities
Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups
Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes
Ensures the customer is positioned best on technology AND data to support current and future needs
Gathers and communicates market research on insurance and technology trends that is relevant to our business customers
Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses
Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities
Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics
Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the “OneTeam” delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit
Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio’s of work for the business unit
Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services
Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets
Qualification
Required
A minimum of 15 years of related experience required
Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain
Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.)
Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take
Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it
Ability to influence change, energize business and technical teams and foster buy in at all levels
Experience with navigating organizations and driving alignment and urgency across cross functional teams
Prior experience driving business transformation and organizational change
Prior experience leading complex and large-scale technology initiatives and engagements
Genuine curiosity and passion for all things technology to apply the industry trends into the business
Strong communication skills: verbal, written, listening to various levels across the organization
Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion. Ability to handle complex and ambiguous situations
Preferred
Bachelor's or advanced degree preferred
Benefits
Medical, dental, and vision coverage
Wellness plans
Parental leave
Adoption assistance
Tuition reimbursement
Paid Time Off
Paid holidays
401(k) plan with company match
Employee stock purchase plan
Commuter benefits
Company
Great American Insurance Group
Great American Insurance Group is an insurance company that specializes in in property and casualty insurance. It is a sub-organization of American Financial Group.
5001-10000 employees
H1B Sponsorship
Great American Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-27Acquired
Leadership Team
Annette Gardner
Senior Vice President, Chief Financial Officer and Treasurer
M
Miguel Angel Maldonado
CFO Mexico - Automobile and Specialty Divisions
Recent News
Essential Business
2025-12-18
Company data provided by crunchbase