DriveTime ยท 4 hours ago
ITSM Automation Engineer - Remote
United States
Full-time
Remote
Mid, Senior Level
5+ years expDriveTime is the largest privately owned used car sales finance and servicing company in the nation, focusing on improving the lives of customers and employees. The ITSM Automation Engineer will develop automation workflows, optimize infrastructure tools, and implement AI-powered solutions to enhance operational efficiency across the organization.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Build AI-enabled workflows, prototypes, and tools that improve productivity and decision-making
Collaborate with IT operations teams to analyze existing workflows and identify opportunities for AI-driven automation with existing IT systems
Design, develop, and deploy automation scripts and tools to replace manual tasks and improve service delivery
Develop and maintain integrations between CRM, ITSM, and other enterprise applications using APIs, web services, and connectors
Write and document clean, efficient, and maintainable code using JavaScript, Python, API, and related technologies
Partner with business stakeholders to identify automation opportunities, document requirements, and iterate rapidly on solutions
Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations
Monitor and optimize automated processes for performance, reliability, and scalability
Collaborate with IT process owners, operations, and cybersecurity teams to identify automation opportunities and enforce best practices
Act as a subject matter expert and escalation point for tooling-related issues
Work with project teams and business stakeholders to understand and document operations procedures
Provide training and support to IT teams with new automation tools and best practices
Stay current with emerging technologies and recommend innovative solutions to enhance IT operations
Qualification
Required
Bachelor's degree in Computer Science, Information Technology or 5+ years of experience in IT systems engineering, IT operations, or ITSM platform development
Strong analytical and problem-solving skills
Strong attention to detail and commitment to quality assurance
Excellent communication and collaboration abilities
Ability to manage multiple priorities and deliver high-quality results under tight deadlines
Proactive, customer-focused mindset with a passion for innovation and continuous improvement
Self-starter with a curious and strategic mindset
Hands-on day-to-day experience with AI development tools (Copilot, Cursor, Claude)
Experience with REST/SOAP APIs, web services, and system integrations
Familiarity with ITIL framework and ITSM best practices
Understanding of CI/CD pipelines and DevOps principles
Experience working with public cloud platforms (Azure, AWS, GCP)
Write and document clean, efficient, and maintainable code using JavaScript, Python, API, and related technologies
Build AI-enabled workflows, prototypes, and tools that improve productivity and decision-making
Collaborate with IT operations teams to analyze existing workflows and identify opportunities for AI-driven automation with existing IT systems
Design, develop, and deploy automation scripts and tools to replace manual tasks and improve service delivery
Develop and maintain integrations between CRM, ITSM, and other enterprise applications using APIs, web services, and connectors
Partner with business stakeholders to identify automation opportunities, document requirements, and iterate rapidly on solutions
Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations
Monitor and optimize automated processes for performance, reliability, and scalability
Collaborate with IT process owners, operations, and cybersecurity teams to identify automation opportunities and enforce best practices
Act as a subject matter expert and escalation point for tooling-related issues
Work with project teams and business stakeholders to understand and document operations procedures
Provide training and support to IT teams with new automation tools and best practices
Stay current with emerging technologies and recommend innovative solutions to enhance IT operations
Occasional Sunday work for upgrades/maintenance
Participates in on-call rotation
Preferred
Proven expertise in APM, On-Call, IAM, and ITSM concepts, with hands-on experience in platforms such as DataDog, Splunk On-Call, Okta, and FreshService highly preferred
Experience with workflow engines, orchestration tools, and RPA platforms (e.g., UiPath, Automation Anywhere) is a plus
Certifications in ITSM platforms and ITIL Foundation are highly desirable
Benefits
Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
1001-5000 employees
H1B Sponsorship
DriveTime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
Company data provided by crunchbase