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Marksman Security · 1 month ago

Security Control Room Operator 1st/2nd Shift- Mesa, AZ

Mesa, AZ

Full-time

Onsite

Entry Level

$23.48/hr - $23.48/hr

2+ years exp

Marksman Security is a nationally recognized Top Workplace dedicated to providing personalized security solutions. The Security Control Room Operator will monitor security systems, coordinate emergencies, and manage communications while ensuring excellent customer service.

Information TechnologySecurity

Growth Opportunities

Responsibilities

Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management

Provide excellent Customer Service to all parties encountered while on duty

Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals

Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations

Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure

Responsible for establishing, maintaining and reviewing schedules

Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support

Handle all escalated security issues or emergency situations appropriately

Coordinate emergency incidents with Security Team

Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary

Acknowledge alarms and dispatch personnel as needed

Participate in regular training and scenario based security drills

Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols

Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations

Compile daily SOC activities into daily shift reports

Accurately ensure detailed shift pass-downs are issued and followed

Compile monthly, quarterly and annual SOC statistical data

Author incident reports as described in SOC protocols

Perform other tasks and duties of a similar nature and scope as assigned

Qualification

Valid Security LicenseCustomer Service ExperienceEmergency Response CoordinationMicrosoft Office ProficiencyCommunication Center ProtocolMulti-tasking SkillsProfessional PersonalityDecision Making Skills