Gap Inc. · 1 month ago
Manager, Workplace Operations
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$119K/yr - $155K/yrGap Inc. is a company that bridges gaps in the world through its various brands. The Workplace Operations Manager is responsible for leading the operations team to ensure a seamless workplace experience across corporate offices, focusing on operational excellence, team management, and vendor collaboration.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Supervise and develop Coordinators and Corporate Operations Representatives across multiple office locations
Recruit, hire, train, and coach team members using tools like Situational Leadership
Conduct regular staff meetings, provide feedback, and set development goals
Maintain and improve customer service standards through training and process improvements
Manage day-to-day operations for assigned buildings, ensuring smooth functioning of all workplace services
Monitor and resolve service requests related to:
Mail services, parking, building information
Conference room bookings and common area upkeep
Equipment and resource inquiries
Support ticketing system during peak times or staff shortages
Participate in annual budget planning and manage invoice processing and PO requests
Ensure cleanliness and visual standards of buildings through regular inspections
Coordinate maintenance requests for janitorial, HVAC, plumbing, electrical, signage, pest control, etc
Uphold safety standards and reduce risk by ensuring code compliance
Manage storage functions and inventory for campus items
Work with contracted vendors to maintain service quality and resolve performance issues
Participate in RFPs and assist with contract implementation
Collaborate with internal teams such as:
Global Events and Workplace Connections for event setup and logistics
Security and Café staff for operational needs and access coordination
Act as site contact for high-profile events, ensuring proper setup and coordination
Provide flexibility for event coverage and schedule changes
Serve as on-call contact for after-hours emergencies, initiating communication and resolution steps
Maintain accurate and updated information on internal platforms (Threads, policy guides)
Review ticket reports for coaching opportunities and process improvements
Provide updates and recommendations to leadership on operational performance
Qualification
Required
Proven ability to deliver high service levels and manage multiple responsibilities and work independently
Strong customer service, leadership, and communication skills
Ability to manage multiple priorities and work independently
Proficient in Microsoft Office
Basic facility management knowledge with willingness to learn
Organized, adaptable, and calm under pressure
Skilled in team development and building effective partnerships
Experience coaching and developing direct reports
Flexible for after-hours work and emergencies; maintains confidentiality
High school diploma or GED required
Ability to walk, stand, kneel, and lift up to 60 lbs
Preferred
College degree preferred
Benefits
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
Company
Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
Founded in 1969
10001+ employees
H1B Sponsorship
Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Richard Dickson
Chief Executive Officer
Sven Gerjets
EVP, Chief Technology Officer
Recent News
2026-01-09
Company data provided by crunchbase