Zones, LLC · 8 hours ago
Desktop Support Technician ©
Hopkinsville, KY
Full-time
Onsite
Senior Level
$30/hr - $30/hr
5+ years expZones, LLC is a global solution provider specializing in IT solutions. They are seeking a Desktop Support Technician to respond to IT-related issues, install operating systems, troubleshoot hardware and software, and manage deskside services to ensure efficient IT support for their client.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Respond and resolve IT related issues over the phone and tickets
Installation of operating systems and user applications
Troubleshoot hardware and software issues
Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact
Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual
Providing additional resources, as needed, during Critical Situations
Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location
Maintaining and providing Escalation contact lists for Deskside Services (including Third Party Suppliers)
Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents
Identifying solutions that minimize the need to Escalate to Deskside Services (e.g., additional Authorized End User training, Self-Help support opportunities, self-healing opportunities, automation scripts, RCA)
Providing continuous improvement and innovation for better Authorized End User experience, (i.e. automation scripts, knowledge base articles, how-to instructions, etc.)
Participating in compliance activities including corporate audit, security risk assessment, and vulnerability remediation
Managing any Service Requests (e.g., desktop, mobile) which require local interaction at the supported Locations
Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support
Qualification
Required
Ability to prioritize tasks and to delegate them when appropriate
Ability to explain technical issues to non-technical employees and customers
5+ years of experience and knowledge in Troubleshooting software, printers, projectors, and other IT issues remotely
Experience troubleshooting laptop, desktop and hardware issues
Experience troubleshooting and evaluating computer network problems on Wi-Fi devices and network issues
High level understanding of Networking Concepts
Experience with OS and Windows 11
Benefits
Medical coverage
State-mandated sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase