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Forward Air Corporation · 17 hours ago

Key Client Success Coordinator

Irvine, CA

Full-time

Onsite

Entry Level

$26/hr - $30/hr

1+ years exp

Forward Air Corporation is a leading provider of ground transportation and related logistics services. The Key Client Success Coordinator serves as the primary point of contact for key clients, ensuring that shipping targets are met and client expectations are fulfilled through effective communication and relationship management.

LogisticsService IndustryTransportation

Hiring Manager

Kami Brown

Responsibilities

Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications

Respond to client email and phone inquiries

Develop and manage client relationships

Track and follow up on outstanding client requests to ensure timely resolution

Initiate claims and investigations with internal departments and external vendors on behalf of clients

Contribute to continuous improvement efforts to deliver better service to clients over time

Manage special projects requested by clients, coordinating with internal departments and external vendors where needed

Investigate mis-ships, or other issues that may arise

Follow up with the operations team to ensure client’s orders are shipping accurately and on-time

Develop an understanding of your client’s vendors, including but not limited to their routing instructions, packing requirements, ect

Develop a strong understanding of your client’s brand as a whole and use higher level thinking to help them accomplish their yearly goals and grow their brands through successful fulfillment

Other duties as assigned

Qualification

Customer service experienceWMSERP systemsProblem-solving abilityCommunication skillsOrganizational skillsTeamworkCollaborationLearn softwareManage multiple prioritiesCustomer-centric mindset