eDesign Group Inc. ยท 1 month ago
Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)
Kihei, HI
Full-time
Onsite
Entry Level
$45K/yr - $65K/yr
3+ years expeDesign Group Inc. is a company focused on providing high-end audio-visual and lighting solutions. They are seeking a Service & Scheduling Coordinator who will be responsible for managing client communications, resolving issues, and ensuring a high level of customer satisfaction.
Electrical & Electronic Manufacturing
Responsibilities
Client Facing: Primary Point of Contact: Phone, Email, Text, Ticketing System
Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
Satisfaction: Deliver a "WOW" experience, each and every time
SLA: Meet or exceed our response times and obligations
Internal Facing: Interface With: Service Technicians, Project Managers, Accounting, Partners
Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
Documentation: Update and Maintain accurate client records
Expedite: Efficiently move the issue through various departments
RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
Reporting: Monthly reports summarizing ticket volume, resolution times, and trends
Qualification
Required
A trustworthy individual
Customer service background
Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards
A knack for the technical
Steady work history (3yrs between hops)
Pleasant disposition
High EQ
In-Person (Not Remote or Hybrid) availability
Full-Time (40hrs/Wk) availability
Ability to deliver a 'WOW' experience, each and every time
Meet or exceed response times and obligations
Strong, independent problem solver
Proactive
Extreme attention to detail
Dynamic thinker
Assertive
Benefits
Simple IRA
Medica Insurance - check!
Vision & Dental: Optional
PTO: 96 hours
6 Paid Holidays
Continuous Professional Development
Relaxed Family-Like Environment
Quarterly Company Events
Occasional Pau Hana!
Company
eDesign Group Inc.
eDesign Group is a premier integrator of smart home and commercial technology, specializing in lighting design, shading, audio/video, automation, and security.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase