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BNY · 6 hours ago

Vice President, Client Operations

Houston, TX

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President of Client Operations will develop client service strategies, enhance client satisfaction, ensure compliance, and collaborate with teams to drive operational efficiency.

Financial Services

Responsibilities

Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices

Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes

Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes

Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills

Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement

Analyze client feedback and operational data to drive improvements and inform strategic decision-making

Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions

Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams

Proficiency in client service operations and a thorough understanding of industry regulations and standards

Qualification

Client service strategiesOperational efficiencyRegulatory complianceAnalytical skillsInterpersonal skillsProblem-solving skillsIndustry regulations knowledgeCommunication skillsCross-functional collaboration

Required

Bachelor's degree in business, Finance, or a related field

7-12 years of experience required