Valentino · 6 hours ago
Client Advisor - Woodbury
Central Valley, NY
Contract
Onsite
Mid Level
$20/hr - $21/hrValentino is an Italian Maison de Couture founded in 1960, known for providing unique customer experiences through creativity and care. The Client Advisor role is essential for driving sales by delivering exceptional service and building long-term relationships with clients.
ApparelBeautyE-CommerceFashion
Responsibilities
Master the Client Journey to create strong long term client relationships
Clientele and proactive engagement with existing and potential
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell)
Aware of CRM targets and actively engages in all actions to reach them
Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
Consistently captures client data and takes notes of all qualitative information
Knows their portfolio of customers, and the VVICs and VICs they handle
Consistently works to achieve given sales, KPIs and CRM targets
Strive to discover your clients and their every need, and to guide them across all categories of the brand
Familiar with current fashion and in season trends to curate looks
Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions
Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment
Stay informed about new arrivals, seasonal trends, and special events within the store
Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
Ensure product maintenance, replenishment on the floor
Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales
Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards
Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management
Knowledge and understanding of company policies and procedures
Ability to use POS system to perform all client transactions
Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Qualification
Required
Previous luxury retail sales with relevant clientele focused experience
Proven track record in achieving sales results
Exceptional clientele, customer relationship building skills
Demonstrate strong verbal and written communication skills
Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
Action oriented; drive for results
Problem-solver
Must be a team player
Preferred
Foreign Languages a plus
Company
Valentino
Valentino operates online boutiques and showrooms that sell fashion and luxury products.
Founded in 1960
1001-5000 employees
H1B Sponsorship
Valentino has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.92BKey Investors
Kering
2023-07-27Secondary Market· $1.87B
2012-07-12Acquired
2007-05-16Private Equity· $1.06B
Leadership Team
Andrea Cappi
Chief Digital Information (CDO&CIO), eBusiness & Omnichannel Officer
Matteo Di Pasquale
Chief Human Resources Officer
Recent News
Company data provided by crunchbase