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GCI Communication Corp. · 1 month ago

Customer Service Sales Specialist I - (Wasilla, AK)

Wasilla, AK

Full-time

Onsite

New Grad, Entry Level

0+ years exp

GCI Communication Corp. is a pioneer in delivering communication and technology services, particularly in challenging conditions. The Customer Service Sales Specialist I role focuses on providing exceptional customer service while promoting GCI’s products and solutions to enhance customer satisfaction and loyalty.

Telecommunications

Responsibilities

Meet and exceed all performance and sales goals/metrics

Identify and act upon opportunities to upsell additional products and services to new and existing customers

Create a first-class customer service experience

Handle all customer service issues in a timely and professional manner

Be enthusiastic and professional with your peers and our customers

Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments

Consult with customers to determine their needs

Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing

Attend on-going training on GCI products, services, and applications

Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers

Cross-train within other sub-groups to strengthen network and computer-related technical skills

Qualification

Customer service skillsSales skillsTelecommunications knowledgeTechnical skillsMS Office proficiencyAccountabilityCollaborationCommunicationReliabilityCustomer focus

Required

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent

Minimum of six (6) months general work experience

Preferred

Previous experience in customer service and sales

Telecommunications experience

Other telecom industry or job specific certifications

Alaska Arctic Region – identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region

High School diploma or equivalent preferred

Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment

Previous work experience preferred