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TNA Solutions · 1 day ago

Field Services Technical Engineer

Pennsylvania, United States

Full-time

Onsite

Mid Level

3+ years exp

TNA Solutions is an award-winning company known for its innovation in the food industry. The Field Services Technical Engineer will be responsible for installations, maintenance, and customer support while building relationships to achieve sales growth across North America and Canada.

Food and BeverageFood ProcessingPackaging Services

Hiring Manager

Danae Stutesman

Responsibilities

Always promotes and presents a high level and professional image of TNA

Ensure sound knowledge of TNA’s products and services is developed and maintained to ensure accurate communication to customers

Collate weekly timesheet and present results to the Technical Services Manager

Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, promptly!

Responsible for providing routine maintenance and planned services of equipment in accordance with schedules

Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments

Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships

Attend and work at trade shows / exhibitions held throughout the year (including some weekends)

Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received

Qualification

Field engineering experienceRepairTesting skillsCustomer service skillsFault-finding skillsSales strategy developmentCommunication skillsMulti-taskingComputer skillsTradeUndergraduate degreeFood industry exposureTeam collaboration

Required

Excellent communication (written and verbal) and problem-solving skills

Excellent customer service skills – able to build strong relationships both internally and externally

Able to work both autonomously and as part of a team

Able to make decisions in line with organisational philosophies and practices

Collaborates, seeks, and listens to feedback across all areas of the business

Outstanding service provider with a strong customer focus

Good fault-finding skills

Able to multi-task and work under pressure

Able to develop and execute sales strategies to enable targets to be met

Good computer skills, knowledge of Excel, Word & PowerPoint (DOS & Windows)

Current Driver's license

MUST reside in Eastern USA

Valid Passport and prepared to travel at short notice, locally and overseas

Preferred

Minimum of 3 years' service experience, including repair and testing of electronic and mechanical equipment

experience in a field engineering role, dealing with mechanical and/or electrical and software issues

Completion of a trade and/or undergraduate degree would be advantageous

Exposure to the food and packaging industry is desirable but not mandatory

Benefits

Career mobility opportunity - Opportunity to travel in your job and see the world.

Professional and career development benefits and education investment

Birthday leave.

Recognition program linked to health and lifestyle benefits.

Empowers employees and nurtures leaders

A company that truly values diversity

Company

TNA Solutions

TNA Solutions is a global leader in innovative food solutions, partnering with food manufacturers in 137 countries to deliver high-performance food processing and packaging systems.

Founded in 1982

Sydney, New South Wales, AUS

501-1000 employees