The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 1 month ago
Endpoint Management Analyst
United States-Massachusetts-Boston-621 Huntington Avenue
Full-time
Onsite
Mid Level
$73K/yr - $77K/yr
3+ years expThe Massachusetts Executive Office of Labor and Workforce Development (EOLWD) is seeking an Endpoint Management Analyst to provide advanced technical support and systems engineering for endpoint devices and user-facing technologies. The role involves managing a diverse ecosystem of endpoint devices, ensuring secure and efficient operations, and serving as a technical lead for deployment and security initiatives.
Government Administration
No H1B
Responsibilities
Manage and support a fleet of Window PCs, designing scalable solutions for configuration, deployment, policy enforcement, and user experience across academic and administrative environments
Serves as the Subject Matter Expert (SME) for all Windows technologies Additionally, a key resource providing Tier 3 backup and escalation support for the Apple environment and related desktop infrastructure
Serve as Primary administrator for endpoint deployment and management platforms such as KACE, Intune, and ChromeOS tools
Serve as the backup administrator for JAMF and Apple School Manager, and support onboarding and integration of identity-based tools
Assist in the management of the software licensing server and applications for both Macs and PCs
Identify and remediate systemic issues affecting endpoint connectivity
Collaborate with Print Services and vendors (e.g., Xerox) to troubleshoot and support print infrastructure, including Papercut, multifunction copiers, and large-format printers
Act as a contributing administrator for endpoint-related SaaS platforms such as Sophos (security) and CrashPlan (backup), ensuring reliable protection and recovery for PC users
Work with platform vendors to optimize service functionality and contribute to internal documentation for ongoing support and operations
Partner with Academic Technology and studio managers to coordinate software license deployments, Windows upgrade planning, and testing
Align software and OS update schedules with academic and administrative cycles, providing proactive support for version-related compatibility or performance issues
Participate in roadmap planning for endpoint-related services, collaborating with cross-functional teams on strategic initiatives
Provide advanced technical support and end-user assistance for endpoints, devices, and user-focused technology resources including software, networks (wired, wireless, VPN), telecom services, and enterprise systems
Respond to and resolve service tickets in alignment with departmental policies, ensuring high-quality customer service
As necessary, may provide functional supervision to contractors and students engaged in endpoint support
Perform additional duties as assigned by supervisor or Deputy Chief Information Officer
Qualification
Required
A Bachelor's Degree or equivalent combination of education and directly related experience
3+ years of experience supporting working with a management system for Windows and macOS endpoints in an enterprise environment
Proficiency with endpoint management tools (e.g., Intune, Jamf, KACE) and scripting languages
Strong knowledge of endpoint security practices, operating systems, and application troubleshooting
Demonstrated excellent communication, organizational, problem-solving, and follow up skills
Ability to work independently and collaboratively in a diverse campus community
Ability to work as a member of a team
Familiarity with Information Technology Services Management (ITSM) and Information Technology Infrastructure Library (ITIL)
Experience with Google Workspace, Active Directory, Azure/ Entra ID and Office 365
Prior experience with service desk software
Preferred
Experience in Higher Education
CompTIA A+
ITIL Foundation
Jamf 100 Certificate
Microsoft Certified: Endpoint Administrator Associate (MD-102) - Covers endpoint deployment, policy configuration, compliance, security, and support in Microsoft 365 environments
Benefits
Comprehensive Benefits (does not apply to contractor/student positions)
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
Company data provided by crunchbase