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AmTrust Financial Services, Inc. · 4 hours ago

Clerical Supervisor

South Jordan, UT

Full-time

Onsite

Mid, Senior Level

$62K/yr - $75K/yr

4+ years exp

AmTrust Financial Services, Inc. is seeking a Clerical Supervisor to lead a team in managing Workers’ Compensation claims. The role involves providing support to claims examiners, training new staff, and ensuring compliance with relevant laws and regulations while addressing customer concerns.

FinanceFinancial ServicesInsurance

Hiring Manager

Amelia Dyer

Responsibilities

Responsible for Pool/Team

Ensure Timely payments of indemnity benefits

Return phone calls in a timely fashion

Ability to research payment type, dates of service and/or payment amounts

Provide assistance and support regarding inquiries from policyholders, vendors and injured workers

Provide assistance and guidance with the general support, medical support and pay diary tasks

Provide back-up support for peers as needed

Train new claim assistants on new role and processes

Conduct random audits of claims assistant work product on a monthly basis to ensure compliance with internal policies and procedures and CA State rules and regulations

Assist with DIR / DWC CA State Audits and reinsurance audits

Address personnel issues

Qualification

CA WC laws knowledgeClaims management experienceCustomer service skillsComputer skillsCommunication skillsMulti-tasking skillsTeam playerProblem-solving ability

Required

Experience working (4 years or more) with and extensive knowledge of CA WC laws, rules and regulations

Excellent written and verbal communication skills; ability to document notes and compose and edit correspondence and notices

Excellent customer service skills; ability to handle most customer/vendor/injured worker issues; provide and assist through viable solutions

Present an excellent image of company to external contacts

Team player: able to work well with internal and external contacts

Ability to work with numbers

Work independently; ability to solve problems with little or limited supervision

Excellent computer skills including word processing, spreadsheet development and analysis, electronic mail, database maintenance and update, develop graphic representation of data

Excellent multi-tasking skills