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Seminole Brighton Bay Hotel & Casino · 1 month ago

PLAYER DEVELOPMENT REPRESENTATIVE - CASINO - FT

US-FL-Coconut Creek

Full-time

Onsite

Entry Level

2+ years exp

Seminole Brighton Bay Hotel & Casino is focused on providing unparalleled service to its guests. The Player Development Representative is responsible for building relationships with customers, promoting the Unity Card rewards program, and ensuring a positive experience on the casino floor.

Gambling & Casinos

Responsibilities

Consistently support Seminole Gaming’s culture and team philosophy throughout the property, conduct personal behavior that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication

Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the best result in Team Member/guest satisfaction while at the same time maintaining financial responsibility

Promote positive public relations and create an enjoyable atmosphere for all

Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations

Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance

Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, guest lists, marketing plans and all other confidential information

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication

Ensure prompt and discrete notification to management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations

A positive attitude

Exceptional guest service skills

Outstanding phone etiquette

Excellent interpersonal skills

Strong communication and problem-solving skills

Ability to multi-task and make quick decisions in a stressful environment

The candidate must also be self-motivated, flexible, adaptable and able to work independently

Meet and greet customers (slot & table)

Identifies new gaming customers

Invite new and current customers to qualified events / promotions

Educate customers on Unity Card rewards program

Attend on and off property events

Educate customers on casino amenities restaurants, slots machines, table games, & casino credit

Ensure all policies and procedures are followed and compliant with SGA standards

Handle crowd control effectively with consideration for our guests

Must be able to make sound complimentary decisions based on tracked customer play

Qualification

Guest service experienceBilingual (Spanish/English)Communication skillsProblem-solving skillsPhone etiquetteMulti-taskingEvent promotionCasino knowledgeInterpersonal skillsSelf-motivatedAdaptability