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STRIKE · 10 hours ago

IT Systems Support Analyst

Spring, TX

Full-time

Onsite

Mid Level

4+ years exp

STRIKE is seeking an IT Systems Support Analyst to enhance the end-user experience and ensure system availability. The role involves managing back-end systems, resolving end-user help requests, and supporting laptop computers while maintaining compliance with cybersecurity frameworks.

EnergyOil and Gas

No H1B

Responsibilities

Developing and managing systems critical to the end-user experience, including Mobile Device Management (MDM) and IT Asset Management (ITAM) environments

Develop and enforce IT lifecycle management frameworks for end-user accounts, devices, and compliance workflows

Conduct systems analysis to evaluate current end-user environment and recommend enhancements that align with business goals and security standards

Consult with end users to determine their technological needs and offer solutions based on company standards or recommend new standards to the head of IT Infrastructure for review and adoption

Assist with ensuring compliance with cybersecurity frameworks and incident response planning and execution

Collaborate with Managed Service Providers (MSPs) and serve as an escalation point for their support technicians, ensuring end-users receive the best service levels possible

Provide Tier 2/3 technical assistance for escalated issues related to computer systems, software, and hardware

Follow up with customers to ensure issue resolution

Be an active learner, stay abreast of the latest IT trends and updates, continuously learning and improving technical skills

Collaborate with the team on technology rollouts and upgrades to ensure a seamless transition

Participate in on-call duties to respond to critical incidents after hours

Travel to other Strike facilities as required by the business, up to 20%

Perform other duties as assigned

Qualification

CompTIA A+ certificationWindows Server AdministrationMicrosoft 365 AdministrationIntunePowerShell scriptingTechnical supportTroubleshooting skillsAnalytical skillsCustomer serviceTime managementCommunication skills

Required

4 + years of experience in an IT support role

2 years of college/technical study in the field or equivalent education and experience combined

Working knowledge of Windows Server Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and remote systems management tools

Experience configuring and troubleshooting desktops, laptops, and other office peripherals

Working knowledge of Microsoft Windows 11

Experience with Intune and Microsoft 365 Administration

Experience configuring and troubleshooting smartphones (Android, iOS)

Previous experience utilizing an ITSM system to record and track reported incidents

Demonstrate ability to deliver superior customer service

Strong troubleshooting and analytical skills

Proven time management and follow-through skills with the ability to work on multiple tasks

Analyzes problems and makes sound decisions promptly

Utilizes multi-tasking and organizational skills with attention to detail and emphasis on quality

Displays superior written and oral communication skills and employs active listening skills

Displays tactful, mature, professional demeanor with well-developed interpersonal skills, including working with diverse personnel