Versaterm · 3 hours ago
Lead User Experience Researcher
Mesa, AZ
Full-time
Onsite
Senior Level, Lead/Staff
6+ years expVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. They are seeking a Lead User Experience Researcher to drive research strategy and insights across their public safety product ecosystem, ensuring products align with the needs of first responders and agency personnel.
AppsElectronicsInformation TechnologyPublic SafetySaaSSoftware
No H1B
U.S. Citizen Only
Responsibilities
Lead the development of research strategy, methodologies, and study plans that support product and experience goals
Conduct a wide range of research activities including interviews, contextual inquiry, ride-alongs, surveys, usability testing, diary studies, and field observations
Synthesize qualitative and quantitative findings into clear, actionable insights that shape product strategy, requirements, and design decisions
Partner with Product Designers to support early concept exploration, user journey mapping, and experience validation
Collaborate with Product Managers to prioritize research needs and integrate insights into roadmaps and product planning
Build strong relationships with public safety agencies to support ongoing field research and longitudinal studies
Present research findings to cross-functional teams, executives, and stakeholders with clarity and persuasive storytelling
Develop, manage, and scale research operations including participant recruitment, protocols, ethical practices, and data management
Establish and promote best practices for user research across the organization
Mentor junior and mid-level researchers, providing guidance on methodologies, synthesis techniques, and communication skills
Contribute to the continuous improvement of research processes, tools, and documentation
Qualification
Required
6–10+ years of experience conducting UX research for digital products, with at least 2–3 years in a senior or lead capacity
Deep experience with a broad range of qualitative and quantitative research methods
Proven ability to translate complex research findings into clear insights and strategic product recommendations
Strong understanding of user-centered design, interaction patterns, and usability principles
Experience conducting field research or working with complex, real-world workflows
Excellent storytelling, presentation, and communication skills
Ability to work collaboratively with product, design, engineering, and executive teams
Strong organizational and project management skills, with the ability to independently lead large research initiatives
Familiarity with accessibility standards and inclusive research practices
Compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy
Successful completion of a comprehensive, fingerprint-based background check
Obtaining and maintaining all required security clearances is a condition of employment
Preferred
Experience in public safety, healthcare, transportation, or other mission-critical environments
Experience supporting design system research, pattern validation, or cross-product strategy
Ability to run mixed-methods studies and triangulate insights across data sources
Experience training others in research methods and championing research maturity across an organization
Background in human-computer interaction, cognitive psychology, anthropology, or a related field
Company
Versaterm
Versaterm’s ecosystem of innovative solutions is for public safety agencies, forensic scientists, court systems and school systems.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-11Acquired
Leadership Team
Steve Seoane
Chief Executive Officer
Recent News
Campus Safety Magazine
2025-12-03
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The Drone Girl
2025-11-10
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