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RPM Living · 6 hours ago

Senior Community Manager

Greenville, SC

Full-time

Onsite

Mid, Senior Level

3+ years exp

RPM Living is a company that prioritizes people-first success and offers comprehensive benefits and career advancement opportunities. The Senior Community Manager will oversee business operations at an apartment community, focusing on resident relations, staff management, and financial reporting to ensure satisfaction and retention.

Commercial Real EstateReal Estate

Responsibilities

Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards

Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR

Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs

Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity

Assist in budget preparation and ensure adherence to approved budgets

Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item

Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues

Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Provide excellent customer service while maintaining the highest standards for resident service

Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals

Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed

Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Qualification

Multi-family property managementLeadership skillsEffective communicationMicrosoft Office SuiteProperty management softwareProfessionalismTeam player

Required

Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience

3 + years of related multi-family property management experience

Strong leadership and management skills

Team player, professional, and effective communication skills

Proficient in Microsoft Office Suite and property management software

Valid driver's license – Required